24/7 Fire Communications Dispatcher

911 Emergency Communications; West Springfield (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Overtime pay

Job summary

911 Emergency Communications in West Springfield, MA is seeking qualified Fire Dispatchers to coordinate responses to fires, rescues, and hazardous incidents. You will receive incident information, alert resources, and maintain radio contact with responding crews.

The role requires calm under pressure, accurate data entry, and proficiency with computer systems and maps. Training and dispatch certifications may be required for specific assignments, with overtime and rotating shifts as needed.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Clear radio communication

Organized information handling

Data entry

Computer literacy

Map skills

Education

High school diploma or GED

Tools

Fire dispatch certification

Emergency medical dispatch training

Incident management coursework

Job description

911 Emergency Communications in West Springfield, MA is seeking qualified Fire Dispatchers to coordinate responses to fires, rescues, and hazardous incidents. You will receive incident information, alert resources, and maintain radio contact with responding crews.

The role requires calm under pressure, accurate data entry, and proficiency with computer systems and maps. Training and dispatch certifications may be required for specific assignments, with overtime and rotating shifts as needed.