Public Safety Dispatcher I — 24/7 Emergency Communications

Masscops; Boston (MA); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Massachusetts Department of State Police seeks a Public Safety Dispatcher I at the Boston Logan facility to manage emergency communications and coordinate law enforcement dispatch across multiple systems. Duties include processing 911 communications, weather and travel condition updates, and supporting high-priority operations.

Candidates must pass screening tests, background reviews, and a hearing test; shifts cover all three periods with weekend work and overtime as required.

Qualifications

• Pre-employment drug screening is required.
• Criminal background and fingerprint check are required.
• Background review includes criminal, employment and military history if applicable.

Responsibilities

• Receive, review, and transmit emergency and law enforcement communications.
• Coordinate communications for national attack warning systems and FEMA drills.
• Answer complaints and transmit broadcast orders for dispatch of personnel.
• Receive information from the public and provide weather and travel updates.
• Maintain radio transmissions records and manage records of teleprocessing systems.
• Facilitate a language line system for non-English speaking callers.

Tools

Radio broadcast system

Teleprocessing system

Cellular 911 network

Job description

Massachusetts Department of State Police seeks a Public Safety Dispatcher I at the Boston Logan facility to manage emergency communications and coordinate law enforcement dispatch across multiple systems. Duties include processing 911 communications, weather and travel condition updates, and supporting high-priority operations.

Candidates must pass screening tests, background reviews, and a hearing test; shifts cover all three periods with weekend work and overtime as required.