Public Safety Data & Incident Support Specialist

New Wave People, Inc.; City of Albany (NY); Sur place; USD 40 000 - 54 000; Plein temps

Résumé du poste

New Wave People is seeking a detail‑oriented records clerk to support NYS agency complaints and safety checks. The role involves handling calls and correspondence, entering data in the NIMRS database, and monitoring the complaint system for timely responses. Typical hours are Monday through Friday, 8:30 AM to 4:30 PM, for up to two years.

No degree required; training provided. Candidates should be able to navigate NIMRS, Concerts, MHPD, and Verizon Virtual Contact Center to support Customer

Qualifications

• No degree or certification required.

Responsabilités

• Independently navigate NIMRS, Concerts and MHPD to complete both complaint and safety check job duties
• Independently navigate Verizon Virtual Contact Center to receive contacts to Customer Relations
• Create, enter, modify, and update complaints into NIMRS database
• Monitor complaint database for timely and quality complaint response
• Assist Field Office complaint staff with troubleshooting complaints in NIMRS
• Assist providers (users,) with troubleshooting safety checks in NIMRS
• Monitor and coordinate with providers to ensure safety check contacts are correctly entered in MHPD
• Provide technical assistance to users re. entering data for incidents and running reports from the NIMRS menu

Description du poste

New Wave People is seeking a detail‑oriented records clerk to support NYS agency complaints and safety checks. The role involves handling calls and correspondence, entering data in the NIMRS database, and monitoring the complaint system for timely responses. Typical hours are Monday through Friday, 8:30 AM to 4:30 PM, for up to two years.

No degree required; training provided. Candidates should be able to navigate NIMRS, Concerts, MHPD, and Verizon Virtual Contact Center to support Customer