Complaint & Safety Data Specialist

Knowledge Builders Inc; City of Albany (NY); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Knowledge Builders Inc. is seeking a detail-oriented data entry specialist to support NYS agencies by recording action steps and outcomes for complaints.

The role requires navigating NIMRS, Concerts and MHPD to manage complaint and safety-check tasks, updating records, and coordinating with providers to ensure accurate data entry and timely reporting. Responsibilities include handling calls via Verizon Virtual Contact Center, entering and modifying complaints in NIMRS, and assisting staff with

Qualifikationen

• Data entry skills with accuracy.
• Ability to monitor and document actions.
• Comfort navigating multiple systems and databases.

Aufgaben

• Receive calls and correspondence from NYS agencies and record next steps and outcomes regarding complaints.
• Create, enter, modify, and update complaints into NIMRS database.
• Monitor complaint database for timely and quality complaint responses.
• Assist field office staff with troubleshooting complaints in NIMRS and coordinating safety checks.
• Provide technical assistance to users re. entering data for incidents and running reports from the NIMRS menu.

Kenntnisse

Data entry skills

Database navigation

Attention to detail

Communication

Tools

NIMRS

Concerts

MHPD

Verizon Virtual Contact Center

Jobbeschreibung

Knowledge Builders Inc. is seeking a detail-oriented data entry specialist to support NYS agencies by recording action steps and outcomes for complaints.

The role requires navigating NIMRS, Concerts and MHPD to manage complaint and safety-check tasks, updating records, and coordinating with providers to ensure accurate data entry and timely reporting. Responsibilities include handling calls via Verizon Virtual Contact Center, entering and modifying complaints in NIMRS, and assisting staff with