Computer Support Specialists

New Wave People, Inc.; City of Albany (NY); On-site; USD 40,000 - 54,000; Full time

Job summary

New Wave People is seeking a detail‑oriented records clerk to support NYS agency complaints and safety checks. The role involves handling calls and correspondence, entering data in the NIMRS database, and monitoring the complaint system for timely responses. Typical hours are Monday through Friday, 8:30 AM to 4:30 PM, for up to two years.

No degree required; training provided. Candidates should be able to navigate NIMRS, Concerts, MHPD, and Verizon Virtual Contact Center to support Customer

Qualifications

• No degree or certification required.

Responsibilities

• Independently navigate NIMRS, Concerts and MHPD to complete both complaint and safety check job duties
• Independently navigate Verizon Virtual Contact Center to receive contacts to Customer Relations
• Create, enter, modify, and update complaints into NIMRS database
• Monitor complaint database for timely and quality complaint response
• Assist Field Office complaint staff with troubleshooting complaints in NIMRS
• Assist providers (users,) with troubleshooting safety checks in NIMRS
• Monitor and coordinate with providers to ensure safety check contacts are correctly entered in MHPD
• Provide technical assistance to users re. entering data for incidents and running reports from the NIMRS menu

Job description

M-F

.30 Minute Unpaid Lunch Break

No Holiday work, Overtime or travel required

Free Parking Provided

Job Duties

Position entails receiving calls and correspondence from other NYS agencies and record next steps and outcomes regarding complaints. Must have data entry skills and be able to monitor reports in the complaint data base. Job also includes conducting safety checks on reported allegations of abuse.

• Independently navigate NIMRS, Concerts and MHPD to complete both complaint and safety check job duties
• Independently navigate Verizon Virtual Contact Center to receive contacts to Customer Relations
• Create, enter, modify, and update complaints into NIMRS database
• Monitor complaint database for timely and quality complaint response
• Assist Field Office complaint staff with troubleshooting complaints in NIMRS
• Assist providers (users,) with troubleshooting safety checks in NIMRS
• Monitor and coordinate with providers to ensure safety check contacts are correctly entered in MHPD
• Provide technical assistance to users re. entering data for incidents and running reports from the NIMRS menu

Minimum staffing requirements, including licenses and certifications: There is no degree or certification requirement.

Schedule and anticipate length of assignment: Monday though Friday 8:30 AM- 4:30 PM, for up to 2 years.

No Vaccination requirements.

Training will be provided, as needed.

Salary commensurate with scope of work job experience

Proper footwear required to perform tasks in a safe manner.

Perform other reasonably related duties as required.

New Wave People is an Equal Opportunity Employer (EEO).

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