Vital Records Navigator & Customer Care Specialist

Public Health Solutions, Inc.; New York (NY); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

403(b) retirement plan

Job summary

Public Health Solutions, Inc. seeks a detail-oriented administrator to support the Bureau of Vital Statistics in handling amendments and records requests.

You will review applications, ensure compliance, and assist with secure records handling, data entry, and process improvements. The role supports continuity of operations during emergencies and contributes to timely, accurate vital records services for New Yorkers.

Qualifications

• Experience in records management, document control, or case management.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to handle confidential information appropriately.

Responsibilities

• Serve as a primary contact for customers and internal staff handling vital records requests.
• Review applications for accuracy and compliance with policies and procedures.
• Support registration operations and data entry for office of vital records.
• Assist with records digitization, inventory, and quality assurance initiatives.
• Prepare reports and status updates on operational metrics.

Skills

Records management

Customer service

Documentation review

Data entry

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Excel

Word

Outlook

Electronic document management systems

Job description

Public Health Solutions, Inc. seeks a detail-oriented administrator to support the Bureau of Vital Statistics in handling amendments and records requests.

You will review applications, ensure compliance, and assist with secure records handling, data entry, and process improvements. The role supports continuity of operations during emergencies and contributes to timely, accurate vital records services for New Yorkers.