Emergency Communications & Information Dispatcher

New York City Department of Transportation; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

City of New York's Office of Emergency Response is seeking a Customer Information Representative to assist emergency and non-emergency inquiries by accessing information in computer databases, coordinating responses, and reporting issues per SOP.

You will monitor radio frequencies, log transmissions, perform data entry, and help direct field personnel, while maintaining calm, clear communication under pressure.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience with customer service, help desk or public information roles.
• Ability to research and provide information using computer systems and databases.
• Knowledge of standard operating procedures and data entry practices.

Responsibilities

• Provide customer service using computer databases and information systems.
• Conduct research to resolve problems and forward unresolved matters.
• Monitor radio frequencies, answer calls, and log transmissions.
• Create accurate incident descriptions and collect location data.
• Coordinate responses for emergency and non-emergency situations.

Skills

Customer service

Data entry

Research

Communication

Education

Bachelor's degree

Associate degree + 2 years experience

High school diploma + 4 years experience

Tools

Databases

Job description

City of New York's Office of Emergency Response is seeking a Customer Information Representative to assist emergency and non-emergency inquiries by accessing information in computer databases, coordinating responses, and reporting issues per SOP.

You will monitor radio frequencies, log transmissions, perform data entry, and help direct field personnel, while maintaining calm, clear communication under pressure.