Computer Support Specialists - 03041

Knowledge Builders Inc; City of Albany (NY); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Knowledge Builders Inc. is seeking a detail-oriented data entry specialist to support NYS agencies by recording action steps and outcomes for complaints.

The role requires navigating NIMRS, Concerts and MHPD to manage complaint and safety-check tasks, updating records, and coordinating with providers to ensure accurate data entry and timely reporting. Responsibilities include handling calls via Verizon Virtual Contact Center, entering and modifying complaints in NIMRS, and assisting staff with

Formación

• Data entry skills with accuracy.
• Ability to monitor and document actions.
• Comfort navigating multiple systems and databases.

Responsabilidades

• Receive calls and correspondence from NYS agencies and record next steps and outcomes regarding complaints.
• Create, enter, modify, and update complaints into NIMRS database.
• Monitor complaint database for timely and quality complaint responses.
• Assist field office staff with troubleshooting complaints in NIMRS and coordinating safety checks.
• Provide technical assistance to users re. entering data for incidents and running reports from the NIMRS menu.

Conocimientos

Data entry skills

Database navigation

Attention to detail

Communication

Herramientas

NIMRS

Concerts

MHPD

Verizon Virtual Contact Center

Descripción del empleo

Job Description Job Duties: Position entails receiving calls and correspondence from other NYS agencies and record next steps and outcomes regarding complaints. Must have data entry skills and be able to monitor reports in the complaint data base. Job also includes conducting safety checks on reported allegations of abuse. Specific tasks include, but are not limited to: Independently navigate NIMRS, Concerts and MHPD to complete both complaint and safety check job duties; Independently navigate Verizon Virtual Contact Center to receive contacts to Customer Relations; Create, enter, modify, and update complaints into NIMRS database; Monitor complaint database for timely and quality complaint response; Assist Field Office complaint staff with troubleshooting complaints in NIMRS; Assist providers (users,) with troubleshooting safety checks in NIMRS, Monitor and coordinate with providers to ensure safety check contacts are correctly entered in MHPD, Provide technical assistance to users re. entering data for incidents and running reports from the NIMRS menu.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.