Emergency Communications Center Supervisor

City of Dallas; United States; On-site; USD 88,523,000 - 109,946,000; Full time

Job summary

City of Dallas is seeking a Supervisor for Public Safety Communications to oversee the call center, supervise staff, and manage open records, payroll, and onboarding processes within a dynamic police department environment.

The role requires strong leadership, experience in emergency dispatch, and the ability to coordinate with Civil Service and personnel offices to ensure efficient operations, staffing, and professional communications.

Qualifications

• High school diploma or GED required with at least 5 years of public safety emergency call taking and/or dispatching experience, plus 1 year in leadwork/supervisory responsibilities.
• Equivalencies: Associate degree (or higher) with 3 years of specified experience including supervisory responsibilities.

Responsibilities

• Oversee call center operations and staff performance; provide feedback to improve service delivery.
• Supervise hiring and recruitment; coordinate with Police Personnel and Civil Service to meet staffing needs.
• Coordinate interview panels and onboarding processes; prepare letters of employment.
• Oversee open records requests; ensure timely completion and accuracy in cooperation with other agencies.
• Handle payroll related tasks for department personnel; approve leave/overtime and document changes for audits.

Skills

Police knowledge

Supervision

Call center ops

Customer relations

Verbal & written comms

Team leadership

Relationship building

Education

High school diploma or GED plus 5 years public safety dispatch/lead

Associate degree + 3 years with 1 year supervisory

Job description

City of Dallas is seeking a Supervisor for Public Safety Communications to oversee the call center, supervise staff, and manage open records, payroll, and onboarding processes within a dynamic police department environment.

The role requires strong leadership, experience in emergency dispatch, and the ability to coordinate with Civil Service and personnel offices to ensure efficient operations, staffing, and professional communications.