Public Safety Call Taker (24/7 Shifts)

Public Safety Dispatch Network; Calvin (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Calvin, KY seeks 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document details for responders. Strong listening and typing skills are essential, with prior customer service or public safety exposure helpful.

Positions are on-site in Calvin, involve rotating shifts and potential overtime as part of a 24/7 operation. Training and certifications are required to perform duties effectively.

Qualifications

• High school diploma or recognized equivalent.
• 1
• Experience in customer service, telephone support, or public safety may be helpful.
• 1
• Strong listening, accurate typing, and clear verbal communication are required.

Responsibilities

• Answer incoming emergency calls and assign non-emergency lines as needed.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• promptly forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification scope.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Calvin, KY seeks 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document details for responders. Strong listening and typing skills are essential, with prior customer service or public safety exposure helpful.

Positions are on-site in Calvin, involve rotating shifts and potential overtime as part of a 24/7 operation. Training and certifications are required to perform duties effectively.