PRN Public Safety Dispatcher Lake County

Fremont Economic Development Corporation; Leadville (CO); On-site; USD 40,000 - 60,000; Part time

Job summary

A local emergency communications center in Colorado is seeking experienced PRN Public Safety Dispatchers to provide essential emergency and non-emergency communications support. Ideal candidates will have previous experience in dispatching, strong communication skills, and the ability to function under pressure. Responsibilities include answering and prioritizing emergency calls, monitoring video surveillance, and maintaining accurate documentation. This role demands flexibility with shift timings, including nights and weekends.

Qualifications

• Current or previous experience as a public safety dispatcher required.
• Valid driver's license.
• Ability to obtain/maintain CCIC/NCIC and EMD certification.

Responsibilities

• Answer, process, and prioritize 911 emergency calls.
• Perform CCIC/NCIC queries and relay information.
• Monitor courthouse video surveillance.

Skills

Strong communication skills

Multitasking

Critical decision-making

Education

High school diploma or equivalent

Job description

The Lake County Emergency Communications Center is seeking experienced PRN Public Safety Dispatchers to assist with staffing coverage as needed. This position is ideal for current dispatchers or individuals with previous 911/public safety dispatch experience who can support operations with minimal training. Under the general supervision of the Communications Supervisor and direction of the Lake County E911 Authority Board, the dispatcher provides essential emergency and non-emergency communications support to the public, law enforcement, fire services, EMS, and various partner agencies.

Dispatchers must use sound judgment, critical decision-making skills, and adhere to all directives, policies, procedures, and legal requirements. This role requires the ability to remain calm and effective under intense pressure, communicate clearly with distressed or emotional callers, and anticipate the needs of first responders. Dispatchers may work independently in the communications center and must be able to function within a structured chain of command.

Essential Duties & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary Functions

• Answer, process, and prioritize911 emergency callsand dispatch the appropriate law, fire, medical, or rescue response.
• PerformCCIC/NCIC queriesand relay information to authorized personnel.
• Monitorcourthouse video surveillanceand notify appropriate units of security concerns.
• Respond to administrative and non-emergency calls, providing information or referral as appropriate.
• Enter, confirm, modify, and clear warrants as directed by law enforcement, courts, or judicial offices.
• Maintain accurate, timely documentation within CAD and communication systems.

Supervisory Responsibilities

• None.

Hazard Notice

This position involves exposure to:

• High-stress and fast-paced situations
• Traumatic or emotionally disturbing calls
• Extended periods using headsets and computer systems
• A 24/7 operational environment including nights, weekends, holidays, and emergency activations

Dispatchers must maintain professionalism, composure, and decision-making accuracy under pressure.

Minimum Qualifications

• Current or previous experience as a public safety dispatcher required
• High school diploma or equivalent
• Valid driver’s license
• Ability to obtain/maintain CCIC/NCIC and EMD certification
• Strong communication and multitasking skills

Physical Activity & Work Environment

• Prolonged sitting, computer use, and headset operation
• Operation of standard office and dispatch equipment
• Exposure to emotionally charged interactions with the public
• Work in a high-volume, high-stress, fast-paced environment
• Occasional standing, walking, bending, kneeling, reaching, or climbing
• 24/7 emergency communications center
• Variable shifts including nights, weekends, and holidays as needed
• High-paced environment requiring calm decision-making under pressure

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.