Public Safety Dispatcher — Emergency Communications

City of Bartow; Bartow (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Bartow seeks a skilled public safety telecommunicator to operate a multi-line dispatch system, interview callers, classify requests, and coordinate emergency responses. The role requires calm, deliberate judgment under stress and overtime flexibility.

Responsibilities include coordinating with ambulance, hospitals, law enforcement, and county radio; maintaining logs; training in FCIC/NCIC; and upholding certifications.

Qualifications

• High school diploma or GED; suitable combination of education and experience considered.
• Must maintain public safety certifications and be able to learn procedures quickly.
• Ability to read, write, and speak English fluently; perform clerical tasks.

Responsibilities

• Operate a multi-line dispatch system and interview callers to determine needs.
• Coordinate with ambulance services, hospitals, and other agencies.
• Dispatch emergency equipment and personnel; direct calls to proper departments.
• Maintain radio logs and FCIC/NCIC network terminals; document activities.
• Work overtime or alternate hours as necessary for department operations.

Skills

Public safety knowledge

Calm under pressure

Communication skills

FCIC/NCIC operations knowledge

CPR certification

Attention to detail

English fluency

Education

High school diploma or GED

Tools

Public safety dispatch systems

Radio/telecom equipment

FCIC/NCIC systems

Job description

City of Bartow seeks a skilled public safety telecommunicator to operate a multi-line dispatch system, interview callers, classify requests, and coordinate emergency responses. The role requires calm, deliberate judgment under stress and overtime flexibility.

Responsibilities include coordinating with ambulance, hospitals, law enforcement, and county radio; maintaining logs; training in FCIC/NCIC; and upholding certifications.