Public Safety 9-1-1 Dispatcher – Calm Under Pressure

City-of-Longvie; Longview (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

City-of-Longvie in Longview, TX seeks an entry-level Public Safety Communications Operator to handle 911 and non-emergency calls, perform data entry in CAD, and dispatch Fire/EMS/Police as needed. The role emphasizes calm communication, accurate information gathering, and adherence to safety protocols.

Shifts are 12 hours with four on staff, and all duties support city public safety operations. Requirements include High School Diploma or equivalent, and within six months: Basic TCOLE

Qualifications

• High school diploma or equivalent (entry level).
• No prior experience required.
• Availability for 12-hour shifts and stressful environment.

Responsibilities

• Answer and process incoming 911 and non-emergency calls.
• Obtain information from callers to determine service needs.
• Provide pre-arrival instructions to stabilize patients or secure scenes.
• Document call information in CAD and dispatch appropriate responders.
• Monitor radio traffic and coordinate Police/Fire/EMS/Animal Control.
• Maintain safety and relay information to field units.
• Participate in training and comply with policies.

Skills

Communication skills

CAD data entry

E911 system operation

Public safety dispatch knowledge

Education

High school diploma or equivalent

Tools

CAD system

E911 phone system

Telecommunications equipment

Job description

City-of-Longvie in Longview, TX seeks an entry-level Public Safety Communications Operator to handle 911 and non-emergency calls, perform data entry in CAD, and dispatch Fire/EMS/Police as needed. The role emphasizes calm communication, accurate information gathering, and adherence to safety protocols.

Shifts are 12 hours with four on staff, and all duties support city public safety operations. Requirements include High School Diploma or equivalent, and within six months: Basic TCOLE