Public Safety 911 Dispatcher – Calm, Critical Response

Emergency Telecommunicator Services; Dayton (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Evensville, TN is seeking an 911 Emergency Dispatcher to connect callers with police, fire, and EMS resources. You will gather essential information, coordinate responses, and relay critical updates across multiple systems.

The role requires calm communication, precise data entry, and the ability to work under pressure. Responsibilities include handling emergency and nonemergency lines, confirming locations, and ensuring responder safety.

Qualifications

• High school diploma or GED is commonly required.
• Accurate typing, active listening, and clear speech are essential.
• Testing scores, experience, and training deadlines are defined by the official announcement.
• Ability to organize information under pressure and manage multiple screens or lines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Clear speech

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Evensville, TN is seeking an 911 Emergency Dispatcher to connect callers with police, fire, and EMS resources. You will gather essential information, coordinate responses, and relay critical updates across multiple systems.

The role requires calm communication, precise data entry, and the ability to work under pressure. Responsibilities include handling emergency and nonemergency lines, confirming locations, and ensuring responder safety.