911 Call Taker — Calm Under Pressure, 24/7 Shifts

Public Safety Dispatch Network; Racine (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Racine, MN seeks compassionate 911 Call Takers to quickly assess emergencies, gather critical details, and document information for responders. You will answer calls, confirm locations, and coordinate with dispatch teams.

Candidates typically need a high school diploma, strong listening and typing abilities, and excellent verbal communication. Training, background checks, and ongoing assessments are part of the role, with rotating shifts and 24-hour operations.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Typing

Listening

Verbal communication

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network in Racine, MN seeks compassionate 911 Call Takers to quickly assess emergencies, gather critical details, and document information for responders. You will answer calls, confirm locations, and coordinate with dispatch teams.

Candidates typically need a high school diploma, strong listening and typing abilities, and excellent verbal communication. Training, background checks, and ongoing assessments are part of the role, with rotating shifts and 24-hour operations.