Public Permitting & Development Liaison

City Of Atlanta Careers; Atlanta (GA); On-site; USD 59,000 - 79,000; Full time

Job summary

City Planning in Atlanta seeks a dedicated customer service professional to be the front-line liaison for the permitting process. You will assist the public, coordinate with multiple offices, and help move applications toward issuance while maintaining City standards.

You will resolve issues promptly via calls, emails, and in-person interactions, ensuring exceptional service. Collaboration with the Development Services team is essential to support efficient permit processing.

Qualifications

• Excellent customer service and problem-solving skills.
• Ability to communicate clearly with internal and external stakeholders.

Responsibilities

• Serve as the first point of contact with the public for permitting assistance across all City of Atlanta offices.
• Proactively resolve issues through reports and real-time responses via inbound calls, emails, and face-to-face interactions.
• Advise upper-level management of process and procedure inconsistencies and opportunities for improvement.
• Read and interpret reports to move permits through the Development Services process toward issuance.

Skills

Customer service

Public liaison

Job description

City Planning in Atlanta seeks a dedicated customer service professional to be the front-line liaison for the permitting process. You will assist the public, coordinate with multiple offices, and help move applications toward issuance while maintaining City standards.

You will resolve issues promptly via calls, emails, and in-person interactions, ensuring exceptional service. Collaboration with the Development Services team is essential to support efficient permit processing.