Building & Development Coordinator

City Of Atlanta Careers; Atlanta (GA); On-site; USD 59,000 - 79,000; Full time

Job summary

City Planning in Atlanta seeks a dedicated customer service professional to be the front-line liaison for the permitting process. You will assist the public, coordinate with multiple offices, and help move applications toward issuance while maintaining City standards.

You will resolve issues promptly via calls, emails, and in-person interactions, ensuring exceptional service. Collaboration with the Development Services team is essential to support efficient permit processing.

Qualifications

• Excellent customer service and problem-solving skills.
• Ability to communicate clearly with internal and external stakeholders.

Responsibilities

• Serve as the first point of contact with the public for permitting assistance across all City of Atlanta offices.
• Proactively resolve issues through reports and real-time responses via inbound calls, emails, and face-to-face interactions.
• Advise upper-level management of process and procedure inconsistencies and opportunities for improvement.
• Read and interpret reports to move permits through the Development Services process toward issuance.

Skills

Customer service

Public liaison

Job description

Department: City Planning

Posting Expires: 9/8/2026

Salary Range: $58,977.96- $78,735.58

General Description and Classification Standards

First point of contact with the public and serve liaisons between the public and all aspects of the permitting process across all offices within the City of Atlanta. Work to proactively resolve issues through reports, and work in real-time to resolve issues via inbound calls, emails, and face-to-face interactions. The incumbent must provide exceptional customer service on behalf of the City of Atlanta. The ideal candidate provides best-in-class customer service to all customers (internal and external) who either call or enter the office; approach customers courteously, conversationally, and immediately – with a smile. The candidate must be able to quickly assess and identify the needs of the customer through probing and listening – eventually suggesting and providing general direction and assistance to the public. Must be a
curious and intentional learner; one who is willing to go the extra mile to assist customers. This is a public-facing opportunity that ensures our department standards are maintained through consistent efforts. This position advises upper-level management of any process and procedure inconsistencies. While in this role, a large degree of professionalism and problem-solving skills is expected. The candidate must be able to work in a team-centered environment yet can function independently. This
person will also serve as a member of the Development Services Team and work to maneuver customers who are experiencing lags in the permitting process. Incumbents must be versed in reading and understanding the associated reports and can communicate across departmental lines to move stagnant permits to the point of issuance. The incumbent must ensure that best-in-class customer service is provided to both internal and external customers and embrace, support, and promote the City’s core values, beliefs, and culture.

Supervision Received

Works under general supervision reporting directly to the Building & Development Manager.