Public Permitting & Development Coordinator

Socket.dev; Atlanta (GA); On-site; USD 59,000 - 79,000; Full time

Job summary

The City of Atlanta is seeking a City Planning Department professional to serve as the frontline contact for the public, guiding permitting processes and acting as a liaison across offices. You will help move permits toward issuance with a focus on accurate information and courteous service.

Exemplary customer service, strong listening and communication skills, and the ability to work both independently and in a team are required as you interact with internal staff and external customers daily.

Qualifications

• First point of contact with the public for permitting.
• Proactively resolve issues through reports.
• Provide best-in-class customer service to internal and external customers.

Responsibilities

• Serve as liaison across all offices within the City of Atlanta permitting process.
• Resolve lags in the permitting process and guide customers.
• Assess customer needs through probing and listening and provide general direction.
• Communicate across departments to move permits to issuance.
• Support Development Services Team and maintain department standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Public service

Job description

The City of Atlanta is seeking a City Planning Department professional to serve as the frontline contact for the public, guiding permitting processes and acting as a liaison across offices. You will help move permits toward issuance with a focus on accurate information and courteous service.

Exemplary customer service, strong listening and communication skills, and the ability to work both independently and in a team are required as you interact with internal staff and external customers daily.