Building & Development Coordinator

Socket.dev; Atlanta (GA); On-site; USD 59,000 - 79,000; Full time

Job summary

The City of Atlanta is seeking a City Planning Department professional to serve as the frontline contact for the public, guiding permitting processes and acting as a liaison across offices. You will help move permits toward issuance with a focus on accurate information and courteous service.

Exemplary customer service, strong listening and communication skills, and the ability to work both independently and in a team are required as you interact with internal staff and external customers daily.

Qualifications

• First point of contact with the public for permitting.
• Proactively resolve issues through reports.
• Provide best-in-class customer service to internal and external customers.

Responsibilities

• Serve as liaison across all offices within the City of Atlanta permitting process.
• Resolve lags in the permitting process and guide customers.
• Assess customer needs through probing and listening and provide general direction.
• Communicate across departments to move permits to issuance.
• Support Development Services Team and maintain department standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Public service

Job description

Department: City Planning

Posting Expires: 9/8/2026

Salary Range: $58,977.96- $78,735.58

General Description and Classification Standards

First point of contact with the public and serve liaisons between the public and all aspects of the permitting process across all offices within the City of Atlanta. Work to proactively resolve issues through reports, and work in real-time to resolve issues via inbound calls, emails, and face-to-face interactions. The incumbent must provide exceptional customer service on behalf of the City of Atlanta. The ideal candidate provides best-in-class customer service to all customers (internal and external) who either call or enter the office; approach customers courteously, conversationally, and immediately – with a smile. The candidate must be able to quickly assess and identify the needs of the customer through probing and listening – eventually suggesting and providing general direction and assistance to the public. Must be a
curious and intentional learner; one who is willing to go the extra mile to assist customers. This is a public-facing opportunity that ensures our department standards are maintained through consistent efforts. This position advises upper-level management of any process and procedure inconsistencies. While in this role, a large degree of professionalism and problem-solving skills is expected. The candidate must be able to work in a team-centered environment yet can function independently. This
person will also serve as a member of the Development Services Team and work to maneuver customers who are experiencing lags in the permitting process. Incumbents must be versed in reading and understanding the associated reports and can communicate across departmental lines to move stagnant permits to the point of issuance. The incumbent must ensure that best-in-class customer service is provided to both internal and external customers and embrace, support, and promote the City’s core values, beliefs, and culture.

Supervision Received

Works under general supervision reporting directly to the Building & Development Manager.