Public IT & Network Technician — Helpdesk & Systems Support

City-of-Boca-Raton,-Fl; Boca Raton (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Boca Raton is seeking a P/C Network Technician to provide frontline IT support for city equipment. You will respond to helpdesk tickets, troubleshoot hardware, install software, perform password resets, and maintain system uptime while communicating clearly with users.

Qualifications include an associate or technical degree in a related field, Windows OS experience, and a willingness to work a flexible schedule. Florida driver’s license is required.

Qualifications

• Must have an associate degree or 1 year of work experience supporting Windows operating systems and 1 year of end-user support on an enterprise level
• Knowledge of Windows operating systems and Microsoft Office products
• Strong written and verbal communication skills for non-technical audiences
• Ability to organize data, manage multiple tasks, and meet deadlines
• Willingness to work a flexible schedule including evenings or weekends as needed

Responsibilities

• Responds to helpdesk tickets for computer hardware and printing problems
• Installs or configures software on computers and laptops
• Performs password resets and software upgrades
• Disseminates documentation to assist users
• Identifies issues and provides resolutions
• Monitors system activity to minimize downtime
• Performs related duties as assigned

Skills

Windows OS

Office software

Backup software

Classroom equipment setup

Written communication

Verbal communication

Data organization

Task management

Flexible schedule

Public sector experience

Education

Associate degree in Computer Science or related field

Technical degree in CS or related field

State of Florida Class E driver’s license

Tools

Enterprise backup software

Job description

The City of Boca Raton is seeking a P/C Network Technician to provide frontline IT support for city equipment. You will respond to helpdesk tickets, troubleshoot hardware, install software, perform password resets, and maintain system uptime while communicating clearly with users.

Qualifications include an associate or technical degree in a related field, Windows OS experience, and a willingness to work a flexible schedule. Florida driver’s license is required.