PC / Network Technician - Part Time

City-of-Boca-Raton,-Fl; Boca Raton (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Boca Raton is seeking a P/C Network Technician to provide frontline IT support for city equipment. You will respond to helpdesk tickets, troubleshoot hardware, install software, perform password resets, and maintain system uptime while communicating clearly with users.

Qualifications include an associate or technical degree in a related field, Windows OS experience, and a willingness to work a flexible schedule. Florida driver’s license is required.

Qualifications

• Must have an associate degree or 1 year of work experience supporting Windows operating systems and 1 year of end-user support on an enterprise level
• Knowledge of Windows operating systems and Microsoft Office products
• Strong written and verbal communication skills for non-technical audiences
• Ability to organize data, manage multiple tasks, and meet deadlines
• Willingness to work a flexible schedule including evenings or weekends as needed

Responsibilities

• Responds to helpdesk tickets for computer hardware and printing problems
• Installs or configures software on computers and laptops
• Performs password resets and software upgrades
• Disseminates documentation to assist users
• Identifies issues and provides resolutions
• Monitors system activity to minimize downtime
• Performs related duties as assigned

Skills

Windows OS

Office software

Backup software

Classroom equipment setup

Written communication

Verbal communication

Data organization

Task management

Flexible schedule

Public sector experience

Education

Associate degree in Computer Science or related field

Technical degree in CS or related field

State of Florida Class E driver’s license

Tools

Enterprise backup software

Job description

Build Your Future with the City of Boca Raton!

At the City of Boca Raton, a career in public service is more than a job — it’s your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported.

Whether you're starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed.

Apply now and join the city that’s building careers and shaping a stronger tomorrow!

General Statement of the Job:

The P/C Network Technician is responsible for providing technical support for the City’s information technology equipment by responding to helpdesk tickets and requests for assistance from users. Work is performed under regular supervision. This position reports to the Operations Manager.

• Responds to helpdesk requests for computer hardware and printing problems
• Responds to helpdesk requests to install or configure software for computers and laptops
• Performs routine helpdesk functions such as password resets, software upgrades on City computers
• Disseminates documentation as needed to assist users
• Identifies and troubleshoots issues and provides resolution
• Monitors system activities and takes appropriate action to minimize employee down time
• Related duties as assigned

Knowledge of:

• Windows computer operating systems
• Office software, such as Microsoft Office 2010 or Office 365

Skilled in:

• Enterprise level server backup software
• Setting up technical classroom equipment such as projectors and/or wireless controllers
• Written communication - craft accurate and concise written materials, including emails, reports, and documentation.
• Verbal communication - simplify technical principles into language understandable by non-technical audiences.

Ability to:

• Organize data, think logically, assess and troubleshoot issues and make recommendations to resolve them
• Manage multiple tasks, prioritize requests, and meet scheduled deadlines in a self-directed fashion
• Work a flexible work schedule that includes weekdays, weekends and evenings as needed.
• Establish and maintain effective working relationships with City officials, supervisors, associates, applicants, and the general public

• Associate degree from an accredited college or technical degree in Computer Science or closely related field OR
• One (1) year of work experience supporting Windows operating systems AND
• One (1) year of work experience providing end-user support on an enterprise level OR
• One (1) year of work experience inclusive of both supporting Windows operating systems and providing end-user support on an enterprise level
• State of Florida Class “E” driver’s license

PREFERRED QUALIFICATIONS:

• Bachelor's degree from an accredited college or university in Computer Science or closely related field
• Three (3) or more years of direct work experience supporting Windows operating systems is preferred
• One or more current certification in:
  1. CompTIA A+
  2. CompTIA Network+
  3. CompTIA Security+

Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: additional four (4) years in lieu of the bachelor’s degree, and additional two (2) years in lieu of an associate degree.

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

• Criminal Background Check
• Employment Verification
• Educational Verification