PC / Network Technician - Part Time

City of Boca Raton; Boca Raton (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

The City of Boca Raton is seeking a P/C Network Technician to provide frontline IT support, respond to helpdesk tickets, and maintain classroom and city systems. This role reports to the Operations Manager and requires hands-on experience with Windows OS and Office 365, plus strong written and verbal communication.

You will install software, perform password resets, assist with backups, and help ensure uptime.

Qualifications

• Associate degree in Computer Science or closely related field.
• One year of work experience supporting Windows operating systems.
• One year of enterprise end-user support experience or combined experience.
• State of Florida Class “E” driver’s license.
• Certifications in CompTIA A+/Network+/Security+ are preferred.

Responsibilities

• Responds to helpdesk requests for computer hardware and printing problems.
• Installs or configures software for computers and laptops.
• Performs password resets and software upgrades on City computers.
• Disseminates documentation to assist users and maintains uptime.

Skills

Windows OS

Office 365

End-user support

Written communication

Verbal communication

Education

Associate degree in Computer Science or related field

State of Florida Class “E” driver’s license

Tools

Enterprise backup software

Projectors setup

Wireless controllers setup

Job description

Build Your Future with the City of Boca Raton!

At the City of Boca Raton, a career in public service is more than a job — it’s your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported.

Whether you're starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed.

Apply now and join the city that’s building careers and shaping a stronger tomorrow!

General Statement of the Job:

The P/C Network Technician is responsible for providing technical support for the City’s information technology equipment by responding to helpdesk tickets and requests for assistance from users. Work is performed under regular supervision. This position reports to the Operations Manager.

• Responds to helpdesk requests for computer hardware and printing problems
• Responds to helpdesk requests to install or configure software for computers and laptops
• Performs routine helpdesk functions such as password resets, software upgrades on City computers
• Disseminates documentation as needed to assist users
• Identifies and troubleshoots issues and provides resolution
• Monitors system activities and takes appropriate action to minimize employee down time
• Related duties as assigned

Knowledge of:

• Windows computer operating systems
• Office software, such as Microsoft Office 2010 or Office 365

Skilled in:

• Enterprise level server backup software
• Setting up technical classroom equipment such as projectors and/or wireless controllers
• Written communication - craft accurate and concise written materials, including emails, reports, and documentation.
• Verbal communication - simplify technical principles into language understandable by non-technical audiences.

Ability to:

• Organize data, think logically, assess and troubleshoot issues and make recommendations to resolve them
• Manage multiple tasks, prioritize requests, and meet scheduled deadlines in a self-directed fashion
• Work a flexible work schedule that includes weekdays, weekends and evenings as needed.
• Establish and maintain effective working relationships with City officials, supervisors, associates, applicants, and the general public

• Associate degree from an accredited college or technical degree in Computer Science or closely related field OR
• One (1) year of work experience supporting Windows operating systems AND
• One (1) year of work experience providing end-user support on an enterprise level OR
• One (1) year of work experience inclusive of both supporting Windows operating systems and providing end-user support on an enterprise level
• State of Florida Class “E” driver’s license

PREFERRED QUALIFICATIONS:

• Bachelor's degree from an accredited college or university in Computer Science or closely related field
• Three (3) or more years of direct work experience supporting Windows operating systems is preferred
• One or more current certification in:
  1. CompTIA A+
  2. CompTIA Network+
  3. CompTIA Security+

Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: additional four (4) years in lieu of the bachelor’s degree, and additional two (2) years in lieu of an associate degree.

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

• Criminal Background Check
• Employment Verification
• Educational Verification