IT Technician

ADP, Inc.; West Palm Beach (FL); On-site; USD 20,000 - 25,000; Full time

Job summary

ADP, Inc. in West Palm Beach, FL is seeking a Help Desk Technician to ensure department metrics, repair computers and perform diagnostics; support in‑house systems, desktops and peripherals; provide end user training and assistance when required.

Responsibilities include monitoring the IT helpdesk, responding to staff queries by phone and email, creating step‑by‑step training materials with screenshots, and escalating issues to tier‑2 when needed.

Qualifications

• CompTIA A+ and Network+ certifications required.
• 1 year IT Help Desk/Support experience preferred.
• Strong communication and attention to detail.

Responsibilities

• Monitor and respond quickly to helpdesk requests.
• Respond to staff queries by phone and email.
• Create step-by-step training materials with screenshots.
• Provide technical assistance for hardware and software issues.
• Document internal procedures and best practices.
• Maintain daily performance of computer systems.
• Ask educated questions to determine root cause.
• Escalate significant issues to tier-2 support when needed.
• Resolve LAN/WAN and other system related problems.
• Train incoming staff and assist with onboarding.
• Collect feedback to improve troubleshooting FAQs.

Skills

Strong communication

Independent worker

Multi-tasking

Attention to detail

Safety procedures

Fast-paced environment

Education

1 year IT Help Desk/Support experience (preferred)

Tools

CompTIA A+

CompTIA Network+

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time West Palm Beach, FL, US

3 days ago Requisition ID: 1072

Salary Range: $20.00 To $25.00 Annually

POSITION FUNCTION/OVERVIEW:

This position is responsible for ensuring each department achieves key metrics, repairing computers and performing technical and system diagnostics; supports and maintains in‑house computer systems, desktops and peripherals; troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

PRIMARY DUTIES/RESPONSIBILITIES:

• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Respond to staff queries by phone and email
• Create step-by-step training material with screenshots for staff
• Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
• Document internal procedures
• Maintain daily performance of computer systems
• Ask educated questions and listen to customers to determine root cause of issues
• Work through the problem-solving process with staff, empowering them to do the same in the future
• Run diagnostic problems to resolve problems
• Clean up computers
• Train incoming staff
• Report significant and recurring issues to the tier‑2 support team
• Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
• Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to staff to ease in troubleshooting

Help Desk Requirements and Qualifications

• CompTIA A+ and Network+ Certifications
• Proven experience as a Help Desk Technician or other customer service role
• Ability to diagnose and resolve basic computer/technical issues
• Excellent communication skills and keen attention to detail, memory of patterns, and interest in problem-solving

QUALIFICATIONS REQUIRED:

• Education/Experience: IT Help Desk/ Support – 1 Year (Preferred)
• Organizational and time‑management skills.
• Understanding of diverse computer systems and networks.
• Knowledge of internet security and data privacy principles.

SKILLS:

• Strong communication skills, both written and verbal.
• Ability to work independently, as well as part of a team.
• Manage multiple tasks and set priorities.
• Ability to handle highly sensitive and confidential information.
• Strong attention to detail.
• Ability to understand and follow safety procedures.
• Ability to work in a fast-paced, high-energy environment.