Public Health Office Assistant — Patient Services & Admin

Tennessee Department of Health; Trenton (TN); On-site; USD 29,000 - 36,000; Full time

Job summary

Tennessee Department of Health in Trenton, TN is seeking an administrative support professional for a county health department medical office setting. The role includes patient registration, scheduling, payments, insurance verification and medical records duties.

Under general supervision you will perform clerical tasks, handle program eligibility, and provide public-facing information about health department services. A high school diploma and relevant experience are required.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work.
• Substitution of Experience for Education: Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).
• Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).
• Necessary Special Qualifications: None.

Responsibilities

• Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions. Discusses with clients all possibilities for assistance within and outside the health department; informs client of rights and responsibilities for participation in various programs.
• Interviews health department clients for medical and administrative services while maintaining confidentiality. Collects and updates client demographic information for registration, schedules appointments, and informs client of any visit requirements.
• Reviews and verifies insurance information, financial information, immunization status, program eligibility, and client co-pay/deductible responsibilities.
• Discusses charges for services and explains sliding fee scale where applicable. Prepares medical record for services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions for the medical provider or laboratory.
• Performs administrative activities including processing and evaluating information to determine compliance with standards. Processes and maintains medical and administrative records and reports; reviews client encounter forms for accuracy and enters service/encounter data into the health department computer system.
• Creates certificate of deposit to allocate funds to proper program area budget codes and calculates charges to initiate the billing process. Reconciles fees collected with cash drawer report; collects payments for services rendered.
• Serves as the health department representative and effectively communicates all health department services available to the public.
• Maintains positive, constructive and cooperative communication by telephone, in written form, email or in person with supervisors, peers or clients. Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Skills

Customer service

Clerical/office work

Data entry

Education

High school diploma or equivalent

Tools

Personal Computer

Multi-Line Phone

Print/Fax/Copy/Scan

iPad

Job description

Tennessee Department of Health in Trenton, TN is seeking an administrative support professional for a county health department medical office setting. The role includes patient registration, scheduling, payments, insurance verification and medical records duties.

Under general supervision you will perform clerical tasks, handle program eligibility, and provide public-facing information about health department services. A high school diploma and relevant experience are required.