Public Health Admin & Front Desk Specialist

Tennessee Department of Health; Bolivar (TN); On-site; USD 31,000 - 39,000; Full time

Job summary

Tennessee Department of Health in Bolivar, TN is seeking an administrative support specialist for a medical office/clinic setting. The role includes patient registration, scheduling, and billing duties within a county health department.

Under supervision, you will verify insurance, assist with program eligibility, and maintain medical records while ensuring confidentiality and high service standards. A criminal background check is required.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work.
• Substitution of Experience for Education allows year-for-year substitution for the required education.
• Substitution of Education for Experience allows coursework substitution up to two years.

Responsibilities

• Reviews departmental policies and discusses options for client assistance within and outside the health department.
• Interviews clients for medical and administrative services while maintaining confidentiality.
• Collects and updates client demographic information for registration and scheduling.
• Reviews insurance and financial information, status, and program eligibility.
• Discusses charges and explains sliding fee scale; prepares medical records for services.
• Processes and maintains medical/administrative records and enters encounter data.

Skills

Active Listening

Time Management

Equipment Operation

Reading Comprehension

Decision Making

Education

Clerical

Customer Service

Information Technology

Telecommunications

Sociology and Anthropology

Tools

Personal Computer

Multi-Line Phone

Print/Fax/Copy/Scan

iPad

Plum Case

Job description

Tennessee Department of Health in Bolivar, TN is seeking an administrative support specialist for a medical office/clinic setting. The role includes patient registration, scheduling, and billing duties within a county health department.

Under supervision, you will verify insurance, assist with program eligibility, and maintain medical records while ensuring confidentiality and high service standards. A criminal background check is required.