Public Health Office Assistant

Tennessee Department of Health; Afton (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Tennessee Department of Health in Tennessee is seeking a detail‑oriented support specialist to handle patient registration, scheduling, checkout, and related clerical duties within a public health setting.

You will coordinate with insurance and eligibility processes, process payments, and enter data into EMR and other health management systems while maintaining confidentiality and providing courteous service to clients.

Qualifications

• High school diploma or equivalent required.
• At least two years of full-time customer service or clerical experience.
• Healthcare office experience preferred.
• Ability to handle sensitive information and maintain confidentiality.

Responsibilities

• Assist with patient registration and scheduling.
• Handle patient checkout and fee collection.
• Process accounts reconciliation and deposits.
• Assist with insurance eligibility determination.
• Disburse WIC vouchers and support program services.
• Maintain and process vital records.
• Coordinate TennCare enrollment.
• Enter data into health department MIS and EMR systems.

Skills

Customer service

Clerical skills

Data entry

Education

High school diploma or equivalent

Tools

EMR systems

Billing software

Job description

An employee in this class performs some combination of patient registration, scheduling, patient checkout, fee/payment collection, accounts reconciliation, insurance, eligibility determination, patient education, WIC voucher disbursement, vital records processing, medical records duties, TennCare enrollment coordination; may also perform some property and procurement or personnel duties.

Education Requirements:

Education equivalent to graduation from a standard high school.

Minimum Qualifications:

Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical office work (medical/healthcare office experience is preferred).

Key Responsibilities:

• Complies with and adapts to current state and federal program and policies and all applicable laws.
• Handles complaints, settles disputes and resolves grievances and conflicts with others.
• Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions.
• Complies with all state and federal program guidelines, policies, and laws to determine eligibility for services.
• Processes the cash drawer and balance, deposits, credit cards, etc. to ensure fiscal accountability.
• Reviews documentation such as income, residency, identification, citizenship, and insurance information to determine if client qualifies for services based on information provided.
• Analyzes and determines eligibility for program services provided by the Department of Health and other referring agencies.
• Conducts peer training for employees in areas as assigned.
• Maintains a positive, constructive, and cooperative communication with supervisors, peers or subordinates.
• Interacts with multiple computer software systems and websites to enter and receive information.
• Enters collected data into the Health Department management information systems (e.g. EMR, PTBMIS, etc.)