Community Health Office Assistant

State of Tennessee; Bolivar (TN); On-site; USD 29,000 - 36,000; Full time

Job summary

State of Tennessee’s Health Department in Bolivar, TN is seeking an Administrative Support Specialist to perform county health department office work in a medical setting, including patient registration, scheduling, billing, and records handling. Under supervision, you will verify insurance, determine program eligibility, maintain records, and provide public-facing services.

A high school diploma and two years of clerical/customer service experience are required; substitution rules apply.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work.
• Substitution of Experience for Education: qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis.
• Substitution of Education for Experience: coursework credit may substitute for the required experience on a year-for-year basis to a maximum of two years.
• Necessary Special Qualifications: None.
• This position requires a criminal background check and may require information about criminal history.

Responsibilities

• Reviews departmental policies and procedures to keep abreast of changes; informs clients of rights and responsibilities for participation in programs.
• Interviews clients for medical and administrative services; collects and updates demographic information; schedules appointments.
• Reviews and verifies insurance and financial information, immunization status, program eligibility, and client co-pay/deductible responsibilities.
• Discusses charges for services and explains sliding fee scale; prepares medical records for services.

Skills

Customer Focus

Interpersonal Savvy

Communicates Effectively

Drives Engagement

Instills Trust

Education

High School Diploma or equivalent

Two years of clerical/customer service experience

Tools

Personal Computer

Multi-Line Phone

Print/Fax/Copy/Scan Machine

iPad

Plum Case

Job description

State of Tennessee’s Health Department in Bolivar, TN is seeking an Administrative Support Specialist to perform county health department office work in a medical setting, including patient registration, scheduling, billing, and records handling. Under supervision, you will verify insurance, determine program eligibility, maintain records, and provide public-facing services.

A high school diploma and two years of clerical/customer service experience are required; substitution rules apply.