Public Health Office Support Specialist

State of Tennessee; Clinton (TN); On-site; USD 29,000 - 36,000; Full time

Job summary

State of Tennessee in Clinton, TN seeks an administrative support professional for the Anderson County Health Department. Under general supervision, you will perform county health office work, including patient registration, scheduling, billing, records processing and registrar services in a medical office setting.

Responsibilities cover reviewing policies, assisting clients with program enrollment, verifying insurance and eligibility, handling payments, and communicating available health

Qualifications

• High school diploma or equivalent required.
• Two years of full-time customer service or clerical/office work experience.
• Education can substitute for experience on a year-for-year basis.

Responsibilities

• Reviews departmental policies and discusses client options for assistance.
• Interviews clients for medical and administrative services while maintaining confidentiality.
• Verifies insurance, financial information, and program eligibility.
• Discusses charges and explains sliding fee scales where applicable.
• Prepares medical records and enters service data into the health department system.
• Maintains medical and administrative records and reports.
• Communicates health department services to the public.
• Handles complaints and resolves conflicts with courtesy and tact.

Skills

Customer Service

Clerical Work

Office Equipment

Education

High school diploma or equivalent

Tools

Personal Computer

Multi-Line Phone

Print/Fax/Copy/Scan

iPad

Plum Case

Job description

State of Tennessee in Clinton, TN seeks an administrative support professional for the Anderson County Health Department. Under general supervision, you will perform county health office work, including patient registration, scheduling, billing, records processing and registrar services in a medical office setting.

Responsibilities cover reviewing policies, assisting clients with program enrollment, verifying insurance and eligibility, handling payments, and communicating available health