Public Health Administrative Assistant - Patient Services

Tennessee Department of Health; Clinton (TN); On-site; USD 29,000 - 36,000; Full time

Job summary

State of Tennessee's Department of Health in Anderson County is seeking a county health department administrative support professional. You will handle patient registration, scheduling, payments, records and eligibility duties in a medical office/clinic setting.

Responsibilities include insuring accurate data, verifying insurance, explaining charges, maintaining confidential records, and providing education on health programs while representing the department to the public.

Qualifications

• Education equivalent to high school graduation with two years of full-time customer service or clerical work.
• Substitution of experience for education allowed year-for-year.
• Substitution of education for experience allowed up to two years.

Responsibilities

• Reviews departmental policies and procedures to keep abreast of changes; informs clients of rights and program options.
• Interviews clients for medical and administrative services, maintaining confidentiality, collects demographics, schedules appointments.
• Reviews and verifies insurance, financials, immunization status, program eligibility, and co-pays/deductibles.
• Discusses charges for services and explains sliding fee scale where applicable; prepares medical records for services.
• Performs administrative tasks to determine compliance with standards; enters data into the health department computer system.
• Creates certificates of deposit to allocate funds to budget codes and reconciles fees with cash drawer; collects payments.
• Serves as department representative, communicating available services to the public.
• Maintains constructive communication with supervisors, peers, or clients; handles complaints and resolves conflicts.

Skills

Customer Focus

Interpersonal Savvy

Communicates Effectively

Drives Engagement

Instills Trust

Education

High School diploma or equivalent

Tools

Medical Records System

Job description

State of Tennessee's Department of Health in Anderson County is seeking a county health department administrative support professional. You will handle patient registration, scheduling, payments, records and eligibility duties in a medical office/clinic setting.

Responsibilities include insuring accurate data, verifying insurance, explaining charges, maintaining confidential records, and providing education on health programs while representing the department to the public.