Public Health IT Help Desk & Data Support

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

NYC Health Department seeks a Clerical Associate to support the Early Intervention program by handling data entry, technical assistance, and case updates. You will collaborate with borough offices to resolve issues and ensure timely service delivery across program databases.

The role requires strong typing, Excel/Word/Outlook skills, and reliable communication to support EI Hub users and external stakeholders. NYC residency may be required per city policy.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• 55a Program open to qualified persons with a disability who are eligible for the 55-a Program.
• Public Service Loan Forgiveness information available via studentaid.gov PSLF.
• Residency requirement: NYC residency within 90 days, with possible exceptions.

Responsibilities

• Respond to requests for technical assistance live via phone or electronically related to the program database.
• Complete data entry activities for timely submission of case information into appropriate program databases.
• Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
• Research and resolve billing issues using the program database and other available resources.
• Analyze the program database using standard resolution procedures to determine outcomes.
• Liaise and collaborate with state entities and interdepartmental units to resolve billing and systemic issues in the program database.
• Complete special projects as assigned.

Skills

Phone support

Typing 45 wpm

MS Office

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

NYC Health Department seeks a Clerical Associate to support the Early Intervention program by handling data entry, technical assistance, and case updates. You will collaborate with borough offices to resolve issues and ensure timely service delivery across program databases.

The role requires strong typing, Excel/Word/Outlook skills, and reliable communication to support EI Hub users and external stakeholders. NYC residency may be required per city policy.