Help Desk Associate, Bureau of Early Intervention

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

NYC Health Department seeks a Clerical Associate to support the Early Intervention program by handling data entry, technical assistance, and case updates. You will collaborate with borough offices to resolve issues and ensure timely service delivery across program databases.

The role requires strong typing, Excel/Word/Outlook skills, and reliable communication to support EI Hub users and external stakeholders. NYC residency may be required per city policy.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• 55a Program open to qualified persons with a disability who are eligible for the 55-a Program.
• Public Service Loan Forgiveness information available via studentaid.gov PSLF.
• Residency requirement: NYC residency within 90 days, with possible exceptions.

Responsibilities

• Respond to requests for technical assistance live via phone or electronically related to the program database.
• Complete data entry activities for timely submission of case information into appropriate program databases.
• Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
• Research and resolve billing issues using the program database and other available resources.
• Analyze the program database using standard resolution procedures to determine outcomes.
• Liaise and collaborate with state entities and interdepartmental units to resolve billing and systemic issues in the program database.
• Complete special projects as assigned.

Skills

Phone support

Typing 45 wpm

MS Office

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Open to candidates who are permanent The Early Intervention Program (EIP) is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program.

Position Summary

Reporting to the Help Desk Supervisor and under the supervision of the Director of EI Systems, the Help Desk Associate will provide support to New York City Early Intervention providers by monitoring the submission of evaluations, consulting with borough offices to resolve complex issues that may affect timely delivery of service, providing technical assistance to EI Hub internal and external users, processing actions in the EI Hub, and working closely with external stakeholders to ensure continuity of service delivery.

Job Duties And Responsibilities

• Respond to requests for technical assistance “live”, via phone, electronically related to the program database. Advise users of the appropriate action/s to follow.
• Complete data entry activities for the timely submission of case information into appropriate program databases.
• Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
• Research and resolve billing issues using the program database and other available resources.
• Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes.
• Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database
• Complete special projects as assigned.

Preferred Skills

• Excellent telephone, computer and writing skills. Additionally, possess good communication, organizational skills; the ability to work under pressure and meet deadlines is a plus.

• Accurately type 45 wpm.
• Proficient in Microsoft Office: Excel, Word, Outlook.

Why You Should Work For Us

• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, and mental health and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment To Equity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.