Help Desk Associate, Bureau of Early Intervention

SmartRecruiters, Inc.; New York (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Tax-deferred savings

Work From Home eligible

Job security

Job summary

The New York City Department of Health and Mental Hygiene seeks a Help Desk Associate in the Bureau of Early Intervention to support NYC providers, monitor evaluations, and ensure timely service delivery.

Reporting to the Help Desk Supervisor, you will handle technical assistance, data entry, billing resolution, and collaboration with state entities to maintain continuity of EI services; remote work up to two days per week may be available depending on position.

Qualifications

• Excellent telephone, computer and writing skills.
• Accurately type 45 wpm.
• Proficient in Microsoft Office: Excel, Word, Outlook.

Responsibilities

• Respond to requests for technical assistance live via phone or electronic channels and advise on next steps.
• Complete data entry for timely submission of case information.
• Provide community outreach to obtain information for service authorizations and data entry.
• Research and resolve billing issues using the program database and other resources.
• Analyze the program database to determine outcomes using standard procedures.
• Liaise with state entities and interdepartmental units to resolve billing and systemic issues.
• Complete special projects as assigned.

Skills

Telephone skills

Typing 45 wpm

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

Help Desk Associate, Bureau of Early Intervention

• Full-time
• Agency: DEPT OF HEALTH/MENTAL HYGIENE
• Job Category: Administration & Human Resources
• Salary Band: $50,000 to $60,000
• Compensation: USD 46,503 - USD 53,479

Open to candidates who are permanent

The Early Intervention Program (EIP) is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program.

Position Summary

Reporting to the Help Desk Supervisor and under the supervision of the Director of EI Systems, the Help Desk Associate will provide support to New York City Early Intervention providers by monitoring the submission of evaluations, consulting with borough offices to resolve complex issues that may affect timely delivery of service, providing technical assistance to EI Hub internal and external users, processing actions in the EI Hub, and working closely with external stakeholders to ensure continuity of service delivery.

Job Duties and Responsibilities

• Respond to requests for technical assistance “live”, via phone, electronically related to the program database. Advise users of the appropriate action/s to follow.
• Complete data entry activities for the timely submission of case information into appropriate program databases.
• Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
• Research and resolve billing issues using the program database and other available resources.
• Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes.
• Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database
• Complete special projects as assigned.

PREFERRED SKILLS

• Excellent telephone, computer and writing skills. Additionally, possess good communication, organizational skills; the ability to work under pressure and meet deadlines is a plus.
• Accurately type 45 wpm.
• Proficient in Microsoft Office: Excel, Word, Outlook.

Why you should work for us

• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

CLERICAL ASSOCIATE - 10251

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.