Public Health Customer Experience Liaison (Remote)

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Premium-free health insurance

Pension plan for public employees

Tax-deferred savings program

Worksite Wellness Program

Work From Home policy (up to 2 days)

Job summary

The NYC Department of Health and Mental Hygiene’s Bureau of Food Safety and Community Sanitation seeks an administrative professional to handle customer inquiries, maintain databases, and support communications and outreach. You will resolve complaints, manage permits and notices, and coordinate with multiple departments to ensure efficient operations.

Ideal candidates bring strong organizational and analytical skills, experience with Microsoft Office, and the ability to supervise or coordinate

Qualifications

• Baccalaureate degree plus two years of satisfactory full-time clerical/administrative experience, with at least one year in a supervisory capacity.
• Associate degree or 60 semester credits plus three years of clerical/administrative experience, including one year of supervisory experience.
• High school diploma or equivalent plus four years of clerical/administrative experience, including one year of supervisory experience.
• Education/experience equivalent to the above with supervisory experience.

Responsibilities

• Address customers’ questions and complaints and ensure timely resolution.
• Collaborate with Director of Special Projects/Communications/Customer Service to implement changes based on feedback and data.
• Update permits, inspections, closures, and FSE details in various databases for accuracy.
• Maintain and update the Call Center monitoring queue.
• Prepare and mail out letters and Notices of Violation under supervision.
• Answer calls, scan documents, upload forms, and assist in the unit as needed.
• Liaise with OATH, verify FSE status in Accela, process Grade Card replacement requests.
• Provide support to BFSCS staff with correspondence on re-openings and modifications.
• Assist with community outreach presentations and special projects.

Skills

Customer Service

Communication

Interpersonal Skills

Decision Making

Organizational Skills

MS Office

Analytical Skills

Education

Baccalaureate degree + 2 years clerical/administrative experience

Associate degree + 3 years clerical/administrative experience

High school diploma + 4 years clerical/administrative experience

Education/experience equivalent with supervisory experience

Tools

Microsoft Office

Accela

Job description

The NYC Department of Health and Mental Hygiene’s Bureau of Food Safety and Community Sanitation seeks an administrative professional to handle customer inquiries, maintain databases, and support communications and outreach. You will resolve complaints, manage permits and notices, and coordinate with multiple departments to ensure efficient operations.

Ideal candidates bring strong organizational and analytical skills, experience with Microsoft Office, and the ability to supervise or coordinate