Public Health Customer Service Specialist

Georgia Department of Public Health (GA); Georgia; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement System

13 Paid Holidays

Generous Leave Package

Life Insurance

Disability Insurance

AD&D Insurance

Job summary

Georgia Department of Public Health is seeking a Customer Service Representative 1, 2, or 3 for the District 4 Public Health office in Jackson, GA. The role involves handling inbound calls, scheduling appointments, updating client records, and supporting new program initiatives in a fast-paced environment.

Rep1 requires a high school diploma or GED with six months of related experience; Rep2 requires two years of experience or one year at Rep1; Rep3 requires three years or two years at Rep2.

Responsibilities

• Provides quality customer service to all customers
• Answers inbound calls in a timely manner
• Makes appointments; follows up with missed appointments by calling client to reschedule
• Follows communication “scripts” when scheduling the appropriate appointment
• Identifies customers’ needs, clarify information, provide solutions, refer programs/resources
• Handles all client inquiries
• Enters new client information into the system
• Updates existing client information
• Supports new program initiatives
• Able to adapt to changing policy and procedures
• Must abide by strict confidentiality requirements and all HIPPA guidelines
• Must be an active listener with strong phone and verbal communication skills
• Position requires employee to be detailed oriented; must be able to work efficiently and independently
• Self-starter.Fast paced work environment. Ability to multi-task, set priorities and manage time effectively
• Candidate must be organized
• Assist with community-wide events
• Other administrative duties as assigned

Job description

Georgia Department of Public Health is seeking a Customer Service Representative 1, 2, or 3 for the District 4 Public Health office in Jackson, GA. The role involves handling inbound calls, scheduling appointments, updating client records, and supporting new program initiatives in a fast-paced environment.

Rep1 requires a high school diploma or GED with six months of related experience; Rep2 requires two years of experience or one year at Rep1; Rep3 requires three years or two years at Rep2.