Customer Service Representative 1, 2, or 3
Georgia Department of Public Health
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Benefits offered by this job
Job summary
The Georgia Department of Public Health is hiring a Customer Service Representative at District 4 public health offices in Jackson, GA. You will handle inbound inquiries, schedule appointments, and provide information to diverse community members.
Position requires strong communication skills, confidentiality, and multitasking in a fast-paced environment. Benefits include holidays, health, dental, and retirement options.
Qualifications
- High school diploma or GED required for all levels.
- Six months to three years experience in customer service depending on level.
- Strong phone and verbal communication skills; confidentiality adherence.
Responsibilities
- Provides quality customer service to all customers.
- Answers inbound calls in a timely manner.
- Makes appointments and reschedules as needed.
- Follows scripts when scheduling appropriate appointments.
- Identifies needs, clarifies information, and refers programs/resources.
- Handles all client inquiries and updates records.
- Supports new program initiatives and adapts to policy changes.
- Maintains HIPAA confidentiality and security standards.
- Must be organized, detail oriented, and able to multitask.
Skills
Education
Tools
Job description
Butts County Health Department
463 Ernest Biles Drive, Suite A
Jackson, GA 30233
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Distribution site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.
- Provides quality customer service to all customers
- Answers inbound calls in a timely manner
- Makes appointments; follows up with missed appointments by calling client to reschedule
- Follows communication “scripts” when scheduling the appropriate appointment
- Identifies customers’ needs, clarify information, provide solutions, refer programs/resources
- Handles all client inquiries
- Enters new client information into the system
- Updates existing client information
- Supports new program initiatives
- Able to adapt to changing policy and procedures
- Must abide by strict confidentiality requirements and all HIPPA guidelines
- Must be an active listener with strong phone and verbal communication skills
- Position requires employee to be detailed oriented; must be able to work efficiently and independently
- Self-starter. Fast paced work environment. Ability to multi-task, set priorities and manage time effectively
- Candidate must be organized
- Assist with community-wide events
- Other administrative duties as assigned
Customer Service Representative 1 : (Annual salary $33,000) High school diploma or GED AND Six months of related experience handling customers’ questions, complaints and/or providing information
Customer Service Representative 2: (Annual salary $35,800) High school diploma or GED AND Two (2) years of experience communicating information in a customer service setting; OR One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent
Customer Service Representative 3 : (Annual salary $38,880) High school diploma or GED AND Three (3) years of experience communicating information in a customer service setting; OR Two (2) years of experience required at the lower-level Customer Svc Rep 2 (GST121)
- Public Health experience
- Bilingual — Spanish speaking
- Computer experience (Word, Excel, PowerPoint, data entry, etc.)
- Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers
- Work requires ability to manage multiple duties simultaneously
- 13 Paid Holidays
- Generous Leave Package
- Employees Retirement System
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Care Spending Account
- Dependent Care Spending Account
- Life Insurance
- AD&D Insurance
- Disability Insurance
- Legal Insurance
- Long-Term Care Insurance
- Specified Illness
- Deferred Compensation (401K & 457 Plans)
- Atlanta Postal Credit Union
For more information on the State of Georgia Benefits visit – http://team.georgia.gov/
- A supportive and rewarding work environment
- Physical Activity Breaks
- Worksite Wellness Program
- Employee Assistance Program
To learn more about District 4 Public Health visit – https://www.district4health.org/
- District 4 is an Equal Opportunity Employer*
The State will not unlawfully consider an applicant’s race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.
Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting Reference Checks & Immunizations Required For more information about Public Health: Click HERE for Video
We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
- Make a Professional Impact — Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility — Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity — Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture — Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work — Be part of making an impact in public health alongside dedicated people just like you
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