Public Health Customer Support Specialist

Georgia Department of Public Health; Georgia; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

13 Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Health Care Spending Account

Dependent Care Spending Account

Life Insurance

AD&D Insurance

Disability Insurance

Legal Insurance

Long-Term Care Insurance

401K & 457 Plans

Atlanta Postal Credit Union

Job summary

The Georgia Department of Public Health is hiring a Customer Service Representative at District 4 public health offices in Jackson, GA. You will handle inbound inquiries, schedule appointments, and provide information to diverse community members.

Position requires strong communication skills, confidentiality, and multitasking in a fast-paced environment. Benefits include holidays, health, dental, and retirement options.

Qualifications

• High school diploma or GED required for all levels.
• Six months to three years experience in customer service depending on level.
• Strong phone and verbal communication skills; confidentiality adherence.

Responsibilities

• Provides quality customer service to all customers.
• Answers inbound calls in a timely manner.
• Makes appointments and reschedules as needed.
• Follows scripts when scheduling appropriate appointments.
• Identifies needs, clarifies information, and refers programs/resources.
• Handles all client inquiries and updates records.
• Supports new program initiatives and adapts to policy changes.
• Maintains HIPAA confidentiality and security standards.
• Must be organized, detail oriented, and able to multitask.

Skills

Customer service

Communication

Active listening

Verbal communication

Multitasking

Bilingual Spanish

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Data entry

Job description

The Georgia Department of Public Health is hiring a Customer Service Representative at District 4 public health offices in Jackson, GA. You will handle inbound inquiries, schedule appointments, and provide information to diverse community members.

Position requires strong communication skills, confidentiality, and multitasking in a fast-paced environment. Benefits include holidays, health, dental, and retirement options.