Client Support Specialist

Miami County; Troy (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision Insurance

Life & AD&D Insurance

Paid holidays

Paid vacation & sick time

OPERS retirement with employer contrib

Job summary

Miami County is seeking a Client Support Specialist to provide information and assistance to clients, agencies, and the public. The role involves handling inquiries by telephone, mail, fax, electronic channels, or in person, and explaining rules and procedures.

The position includes research to resolve problems, documenting inquiries, and routing issues to appropriate staff, along with front desk duties and general clerical tasks. Hours are typical business hours with potential variations.

Qualifications

• Knowledge of office practices, procedures, and relevant laws and regulations.
• Strong written and oral communication skills.
• Ability to use computers and complete forms.

Responsibilities

• Provides information and assistance to clients, agencies, and the public by phone, mail, fax, electronic means, or in person.
• Performs research to resolve inquiries and documents, routing issues to appropriate staff.
• Handles switchboard/front desk duties, screens calls, and directs callers to staff.
• Performs general clerical duties such as typing, sorting mail, filing, and scanning.
• Duties may include other customer service tasks as assigned.

Skills

Office practices

Written communication

Oral communication

Computer usage

Education

High school diploma

Job description

CLASSIFICATION PURPOSE

The purpose of the Client Support Specialist is to provide information and assistance to the clients, agencies, and the public.

JOB DUTIES

• Provides information and assistance to clients, agencies, and the public, in response to inquiries received by telephone, mail, fax, electronically, or in person. Explains rules and procedures. Uses state computer systems. [50%]
• Performs research to determine solutions to clients’ problems. Uses computer systems and researches case records. Refers problems to appropriate staff for resolution. Maintains records and documentation of inquiries and resolution of problems. [25%]
• Provides additional clerical support including switchboard and front desk duties; answers incoming calls using headset and multi-line console. Screens calls and directs caller to appropriate agency employees. Takes messages when necessary. Provides information. [20%]
• Performs various clerical duties, e.g., typing, word processing, opening, sorting and distributing mail, filing, copy work, and scanning. [5%]
• These duties are illustrative only and you may perform some or all of these duties or other customer service duties as assigned.

MAJOR WORKER CHARACTERISTICS

• Knowledge of office practices and procedures, Federal, State, and Local laws, rules and regulations concerning agency programs, confidentiality procedures and guidelines, and public relations.
• Skill in written and oral communication, and organization.
• Ability to use computers, complete forms, and correspondence, resolve a wide range of problems concerning public inquiries, perform a wide variety of interrelated nonstandard procedural assignments, present and explain policies and procedures, listen for problems or issues, and provide responses.

MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT

High School Diploma or equivalent

ADDITIONAL REQUIREMENTS

Must possess a valid Ohio driver’s license.

HOURS

• Monday – Friday, 8a – 5p (Hours may vary due to the needs of the agency outside of normal working hours)

FLSA

• Non-Exempt from Overtime

BENEFITS

• Medical, Health Savings Account County Contribution, Dental, Vision, Life & AD&D Insurance, Flexible Spending Accounts for Health & Dependent Care, OPERS Retirement with Employer Contribution of 14% (Higher for Law Enforcement), Deferred Compensation Programs, Paid Vacation & Sick Time, Paid Holidays, Employee Assistance Program, Tuition Discounts, Fitness Center Discounts

PAY

• $15.00/hour

EQUAL OPPORTUNITY EMPLOYER STATEMENT: The Miami County Board of Commissioners, including those agencies under other elected officials, is an equal opportunity employer and does not make employment decisions in a discriminatory manner based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, disabilities that can be reasonably accommodated, or veteran status. The County complies with all applicable federal and state laws, rules, and regulations.

This policy prohibits both discrimination based on any of the above-listed protected characteristics, retaliation against a person who opposes or complains about prohibited conduct, or participates in any way in the complaint, investigation, or reasonable accommodation processes.