Client Solutions & Support Specialist

miamicounty; Macon (OH); On-site; USD 44,083,000 - 48,216,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life & AD&D Insurance

Flexible Spending Accounts

OPERS Retirement

Deferred Compensation

Paid Vacation

Paid Sick Time

Paid Holidays

Employee Assistance Program

Tuition Discounts

Fitness Center Discounts

Job summary

The Miami County Board of Commissioners is seeking a Client Support Specialist to provide information and assistance to clients, agencies and the public by phone, in person, or through written contact. The role requires explaining rules, using state computer systems, and documenting inquiries.

The position offers a pay rate of $15.00/hour, with Monday–Friday, 8a–5p hours and a comprehensive benefits package including health coverage, retirement, paid time off, and tuition discounts.

Qualifications

• Knowledge of office practices and procedures, and familiarity with Federal, State, and Local laws.
• Strong written and oral communication and organizational abilities.
• Capability to use computers, complete forms and correspondence, and resolve inquiries.

Responsibilities

• Provide information and assistance to clients, agencies, and the public by phone, mail, fax, electronically, or in person.
• Research to determine solutions, refer issues to staff, and document inquiries and resolutions.
• Support front desk duties and switchboard operations; answer calls and direct callers.
• Perform clerical duties including typing, mail handling, filing, and scanning.
• Perform additional duties as assigned.

Skills

Office procedures

Written and oral communication

Computer skills

Education

High School Diploma or equivalent

Tools

State computer systems

Job description

The Miami County Board of Commissioners is seeking a Client Support Specialist to provide information and assistance to clients, agencies and the public by phone, in person, or through written contact. The role requires explaining rules, using state computer systems, and documenting inquiries.

The position offers a pay rate of $15.00/hour, with Monday–Friday, 8a–5p hours and a comprehensive benefits package including health coverage, retirement, paid time off, and tuition discounts.