Public-Facing Bounty Processing Coordinator

City of New York; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

The City of New York’s Office of Administrative Trials and Hearings (OATH) seeks 2 Community Coordinators to work in the Clerk’s Office Penalty Processing Unit (PPU) under the direction of the PPU Manager and the Bounty Unit Supervisor.

You will serve as the primary liaison between OATH and the public, handling bounty processing inquiries by phone or email and following up with complainants, petitioners, and others.

Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above.
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above.
• Education and/or experience equivalent to the first item or second item, with at least one year of experience in the described duties.

Responsibilities

• Review, confirm & authorize bounty payments and ensure all documentation is complete and accurate.
• Prepare monthly reports and ensure tracking logs are maintained.
• Ensure all functions within the unit are completed within the prescribed time frames and documentation is scanned and filed.
• Research and respond to inquiries and chargebacks in a timely manner and ensure credits for summonses are reversed.
• Assist with training staff and implementing Bounty Processing policies and procedures.
• Make decisions regarding Bounty Processing eligibility.

Education

Baccalaureate degree

High school diploma or equivalent

Education and/or experience equivalent to 1 or 2 with at least 1 year of experience

Job description

The City of New York’s Office of Administrative Trials and Hearings (OATH) seeks 2 Community Coordinators to work in the Clerk’s Office Penalty Processing Unit (PPU) under the direction of the PPU Manager and the Bounty Unit Supervisor.

You will serve as the primary liaison between OATH and the public, handling bounty processing inquiries by phone or email and following up with complainants, petitioners, and others.