PPU Cashier Supervisor

City of New York; New York (NY); Presencial; USD 62.000 - 80.000; Jornada completa

Descripción de la vacante

City of New York, Office of Administrative Trials and Hearings (OATH), seeks a Principal Administrative Associate in the Clerk’s Office to supervise the Cashier Unit under the Penalty Processing Unit Manager. Responsibilities include cashiering, case processing, documentation review, and monthly reporting.

The role demands supervisory experience, strong organizational skills, and the ability to handle high volumes of payments while ensuring accuracy and timely completion of tasks.

Formación

• Bachelors degree and two years of clerical/administrative experience, with at least one year in supervision.
• Associate degree/60 credits and three years of clerical/administrative experience including one year in supervisory capacity.
• Four-year high school diploma with four years of clerical/administrative experience including one year in supervision.
• Equivalent combination of education/experience with required supervisory experience.

Responsabilidades

• Answer customer questions regarding account status and payment forms.
• Process checks, money orders, and credit/debit card payments at Cashier Windows.
• Enter updated summonses and fees into the automated system.
• Handle large amounts of money and reconcile payments at end of shift.
• Assist in processing cases and perform related clerical duties.
• Record and reconcile daily lockbox receipts and maintain tracking logs.
• Review documentation for completeness and accuracy; ensure timely processing.
• Prepare monthly reports and ensure proper filing of documentation.
• Respond to public inquiries via phone, email, and in person.

Educación

Bachelor's degree

Associate degree or 60 semester credits

High school diploma

Education/experience equivalent

Descripción del empleo

• Job Category: Constituent Services & Community Programs
• Salary Band: $70,000 to $80,000
• Compensation: USD 61,656 - USD 70,904

Job Description

ABOUT OATH:
The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding more than 250,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

JOB DESCRIPTION:
OATH’s Clerk’s Office is seeking a Principal Administrative Associate to work under the direction of the Penalty Processing Unit Manager to supervise the Cashier Unit. Specific responsibilities will include, but are not limited to, the following:

• Answer customer questions regarding account status, acceptable forms of payment and other related issues
• Process checks, money orders, and credit/debit card payments received from respondents at the Cashier Windows
• Enter updated summonses and fees into automated system
• Handle large amounts of money and reconcile payments with all transaction receipts at the end of each shift
• Assist in all aspects of processing cases efficiently and perform other related clerical duties
• Record and reconcile daily lockbox receipts
• Review, confirm and ensure all documentation is complete and accurate
• Prepare monthly reports and ensure tracking logs are maintained
• Ensure all functions the unit are completed within the prescribed time frames and documentation is scanned and filed
• Research and respond to inquiries in a timely manner
• Process and review spreadsheets for high volume respondents to ensure payment are applied correctly
• Assist with training staff and implementing policies and procedures
• Respond to public inquiries and requests via telephone, e/mail, and in person.

Special Note:
Only candidates who are currently serving as a permanent Principal Administrative Associate with the City of New York or who have taken the exam and are reachable on the certificate list should apply.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. 1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. 2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. 3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
4. 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retiring a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.