Community Hearing Support Associate (Remote/In‑Person)

City of New York; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

The City of New York’s Office of Administrative Trials and Hearings (OATH) is seeking two Community Associates to support the Clerk’s Office as Hearing Support Clerks. You will interact with the public, process summonses, schedule hearings, and help explain the adjudication process to community members.

Responsibilities include intake, calendaring, responding to inquiries, resolving complaints, and ensuring timely processing so residents understand their options and access to justice.

Qualifications

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above.
• Education and/or experience equivalent to the above.

Responsibilities

• Intake, processing and calendaring of cases.
• Serve as liaison between OATH and community members seeking information about summonses and hearings.
• Respond to community inquiries and concerns about the adjudication process.
• Investigate and resolve complaints from the public appearing before OATH.
• Ensure timely processing of cases to minimize wait times for the public.
• Review and confirm accuracy of information issued to community members with summonses.
• Assist in processing cases efficiently when the public appears for hearings.

Education

High school diploma or equivalent plus 3 years of community work experience

Job description

The City of New York’s Office of Administrative Trials and Hearings (OATH) is seeking two Community Associates to support the Clerk’s Office as Hearing Support Clerks. You will interact with the public, process summonses, schedule hearings, and help explain the adjudication process to community members.

Responsibilities include intake, calendaring, responding to inquiries, resolving complaints, and ensuring timely processing so residents understand their options and access to justice.