Public Customer Service & Compliance Specialist

State of Ohio; Dublin (OH); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical Coverage

Dental, Vision and Basic Life premiums

Paid time off and holidays

Education and DevelopmentOpportunities

Public Retirement Systems and Deferred

Job summary

State of Ohio in Dublin, OH is seeking a Customer Service-focused professional for a permanent, full-time role. You will handle inquiries, process licensure and renewal documents, perform audits, and provide accurate information to internal and external customers via phone, email, and written correspondence.

The position requires 9 months of training or experience in office practices, public relations, or customer service, plus data entry and PC operation skills. Work hours are 8 a.m.

Qualifications

• 9 months training OR 9 months experience in office practices & procedures
• 9 months training OR 9 months experience in public relations OR customer service that included techniques for handling difficult people
• 9 months training or 9 months experience in typing, keyboarding, data entry or word processing
• 9 months training or 9 months experience in operation of personal computer
• Or equivalent of Minimum Qualifications for Employment noted above.

Responsibilities

• Responding to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, procedures, and Ohio Revised Codes (ORC) 4713 and 4709, as well as Ohio Administrative Code (OAC) 4713.
• Independently determining appropriate action for resolution based on the given situation
• Serve as school liaison to a defined group of licensed schools
• Collect and reviews required submissions for accuracy and compliance
• Completes audit of monthly hours reports submitted by licensed schools
• Gathering and analyzing information and completing reports
• Retrieving messages and returning calls to licensees
• Providing information relevant to school audits to internal and external customers by phone, in writing, email, and other means of communication
• Reviewing applications and supplemental documents for licensure or renewal/reinstatement (e.g., new license applications, exam applications, renewals, and duplicate license requests) for completeness, accuracy, and compliance with applicable laws, rules, and procedures
• Scanning and indexing files into eLicense
• Writing correspondence
• Operating a personal computer/word processor to enter, update, correct, and retrieve or verify information for licensees
• Performing additional duties as assigned by immediate supervisor, Deputy Director, and/or Executive Director (e.g., clerical support tasks)

Skills

Customer Service

Job description

State of Ohio in Dublin, OH is seeking a Customer Service-focused professional for a permanent, full-time role. You will handle inquiries, process licensure and renewal documents, perform audits, and provide accurate information to internal and external customers via phone, email, and written correspondence.

The position requires 9 months of training or experience in office practices, public relations, or customer service, plus data entry and PC operation skills. Work hours are 8 a.m.