Customer Service Assistant II — In-Person Support

State of Ohio; Columbus (OH); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Free Parking!

Free Gym Access & Walking Path!

Daycare On-site!

Cafeteria On-site!

Multiple pay increases over the first

years of service!

Job summary

The State of Ohio, Ohio Department of Public Safety — Bureau of Motor Vehicles, is seeking a Customer Service Assistant 2 in Columbus. The position supports in-house processing and driver license operations with regular weekday hours.

You will handle inquiries, verify information, and use the Driver License System to determine eligibility, while providing courteous, accurate service and maintaining compliance with policies.

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures;
• AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
• AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
• AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation.
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
• Listen carefully to internal &/or external customer’s questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer’s questions &/or concerns have been thoroughly answered;
• Operate a personal computer system to access the Driver License System (DLS), Driver License Database (DLD) & the Business Application Services System (BASS) to determine the eligibility to issue In-House Driver License (DL) &/or Identification (ID) Processing.

Skills

Customer Service

Job description

The State of Ohio, Ohio Department of Public Safety — Bureau of Motor Vehicles, is seeking a Customer Service Assistant 2 in Columbus. The position supports in-house processing and driver license operations with regular weekday hours.

You will handle inquiries, verify information, and use the Driver License System to determine eligibility, while providing courteous, accurate service and maintaining compliance with policies.