Licensure & Credentialing Examiner II

State of Ohio; Columbus (OH); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Union OCSEA

Job summary

The State Medical Board of Ohio seeks an applicant with excellent customer service to support licensure and renewal processes. You will work with the licensure team handling license verifications, applications, and investigatory procedures in a fast-paced call center environment.

Primary duties include responding to inquiries, updating licensee information, processing complaints, and providing clerical support across departments to ensure timely service delivery.

Qualifications

• 12 mos. trg. or 12 mos. exp. in reviewing applicants' eligibility to take examinations, test administration & scoring & compiling statistics concerning test results.
• Or 2 yrs. trg. or 2 yrs. exp. in clerical/secretarial or other administrative support position involving public contact & preparation of correspondence & reports.
• Or 12 mos. exp. as Certification/Licensure Examiner 1, 16841.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Responsibilities

• Responds to licensure & renewal inquiries & requests for information that require in-depth knowledge of applicable laws, rules, policies & procedures & independently determines appropriate action for resolution or referral.
• Explains licensure statuses, rules, requirements, procedures & Board policies in response to customer inquiries.
• Responds to inquiries from the public & licensees regarding licensure, renewal & CME.
• Assists with updating licensee information, processes requests for license verifications & duplicate wall certificates.
• Provides clerical support and cross-department coverage as needed.
• Performs multidisciplinary cross coverage as needed.

Skills

Customer service

Clerical & Data Entry

Job description

The State Medical Board of Ohio seeks an applicant with excellent customer service to support licensure and renewal processes. You will work with the licensure team handling license verifications, applications, and investigatory procedures in a fast-paced call center environment.

Primary duties include responding to inquiries, updating licensee information, processing complaints, and providing clerical support across departments to ensure timely service delivery.