Customer Service Assistant 2/Certification Licensure Examiner 2

State of Ohio; Dublin (OH); In loco; USD 33.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Coverage

Dental, Vision and Basic Life premiums

Paid time off and holidays

Education and DevelopmentOpportunities

Public Retirement Systems and Deferred

Descrizione del lavoro

State of Ohio in Dublin, OH is seeking a Customer Service-focused professional for a permanent, full-time role. You will handle inquiries, process licensure and renewal documents, perform audits, and provide accurate information to internal and external customers via phone, email, and written correspondence.

The position requires 9 months of training or experience in office practices, public relations, or customer service, plus data entry and PC operation skills. Work hours are 8 a.m.

Competenze

• 9 months training OR 9 months experience in office practices & procedures
• 9 months training OR 9 months experience in public relations OR customer service that included techniques for handling difficult people
• 9 months training or 9 months experience in typing, keyboarding, data entry or word processing
• 9 months training or 9 months experience in operation of personal computer
• Or equivalent of Minimum Qualifications for Employment noted above.

Mansioni

• Responding to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, procedures, and Ohio Revised Codes (ORC) 4713 and 4709, as well as Ohio Administrative Code (OAC) 4713.
• Independently determining appropriate action for resolution based on the given situation
• Serve as school liaison to a defined group of licensed schools
• Collect and reviews required submissions for accuracy and compliance
• Completes audit of monthly hours reports submitted by licensed schools
• Gathering and analyzing information and completing reports
• Retrieving messages and returning calls to licensees
• Providing information relevant to school audits to internal and external customers by phone, in writing, email, and other means of communication
• Reviewing applications and supplemental documents for licensure or renewal/reinstatement (e.g., new license applications, exam applications, renewals, and duplicate license requests) for completeness, accuracy, and compliance with applicable laws, rules, and procedures
• Scanning and indexing files into eLicense
• Writing correspondence
• Operating a personal computer/word processor to enter, update, correct, and retrieve or verify information for licensees
• Performing additional duties as assigned by immediate supervisor, Deputy Director, and/or Executive Director (e.g., clerical support tasks)

Conoscenze

Customer Service

Descrizione del lavoro

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization: Cosmetology Board

Work Location:
5025 Bradenton Avenue
Dublin, Ohio, 43017
United States

Compensation: $23.65/hr-$28.76/hr

Schedule: Permanent - Full Time

Work Hours: M-F, 8a.m. to 5p.m.

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Customer Service

Who We Are

The Board's mission is to protect and support the public through regulation and education, while protecting the integrity of the cosmetology and barbering industries. The Ohio State Cosmetology and Barber Board oversees the effective licensing and regulations of cosmetology, branches of cosmetology, barbering, and tanning services.

What You'll Do

• - Respondingto inquiries, requests for information, and complaints that requirein-depth knowledge of applicable laws, rules, policies, procedures, andOhio Revised Codes (ORC) 4713 and 4709, as well as Ohio AdministrativeCode (OAC) 4713.
• - Independentlydetermining appropriate action for resolution based on the given situation
• - Serveas school liaison to a defined group of licensed schools
• - Collectsand reviews required submissions for accuracy and compliance
• - Completesaudit of monthly hours reports submitted by licensed schools
• - Gatheringand analyzing information and completing reports
• - Retrievingmessages and returning calls to licensees
• - Providinginformation relevant to school audits to internal and external customersby phone, in writing, email, and other means of communication
• - Reviewingapplications and supplemental documents for licensure orrenewal/reinstatement (e.g., new license applications, exam applications,renewals, and duplicate license requests) for completeness, accuracy, andcompliance with applicable laws, rules, and procedures
• - Scanningand indexing files into eLicense
• - Writingcorrespondence
• - Operatinga personal computer/word processor to enter, update, correct, and retrieveor verify information for licensees
• - Performingadditional duties as assigned by immediate supervisor, Deputy Director,and/or Executive Director (e.g., clerical support tasks)

Additional Information

Unless required by legislation or union contract, salary will be set at the lowest rate of the salary range with gradual increases in accordance with the Ohio Revised Code or OCSEA/AFSCME Collective Bargaining Agreement.

Applicants must clearly indicate how they meet the minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties of the position applying for. You must clearly identify how you meet the minimum qualifications throughout your application and in your supplemental question responses.

Background Information

The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Why Work for the State of Ohio:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications:

9 months training OR 9 months experience in office practices & procedures AND 9 months training OR 9 months experience in public relations OR customer service that included techniques for handling difficult people AND 9 months training or 9 months experience in typing, keyboarding, data entry or word processing AND 9 months training or 9 months experience in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

ADA Statement:

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace:

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.