Customer Service Assistant 3

State-of-Ohio; Columbus (OH); In loco; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Coverage

Paid time off

Education and Development

Retirement benefits

Descrizione del lavoro

The Public Utilities Commission (PUCO) in Columbus, Ohio is hiring for a Permanent - Full Time role serving as the lead worker in the Administrative Division. You will guide staff, coordinate workflow, and support management in daily tasks while maintaining the certificate database and preparing filings for higher courts.

Ideal candidates bring extensive customer service experience, strong office skills, and knowledge of state/federal rules.

Competenze

• 12 mos. trg. or 12 mos. exp. in office practices & procedures including operation of office equipment.
• 12 mos. trg. or 12 mos. exp. in public relations or customer service to handle difficult people.
• 12 mos. trg. or 12 mos. exp. in state & federal laws, rules, policies & procedures for inquiries/requests/complaints.
• 9 mos. trg. or 9 mos. exp. in typing/ data entry/ word processing.
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Mansioni

• Lead worker in Administrative Division under supervisor.
• Provide first line of guidance and support to staff.
• Assist management with day-to-day operations and workflow coordination.
• Maintain certificate database, process tariffs, prepare Supreme Court filings, and perform duties as assigned.
• Identify and report issues to supervisor or legal staff.
• Participate on teams to improve electronic tariff filing processes.
• Compile data for production reports and ensure data accuracy.

Conoscenze

Customer Service

Descrizione del lavoro

Organization:

Public Utilities Commission

Work Location:

180 East Broad Street, 4th Floor
Columbus, Ohio, 43215
United States

Compensation:

24.88

Schedule:

Permanent - Full Time

Work Hours:

8:00- 5:00 M-F

Classified Indicator:

Classified

Union:

OCSEA

Primary Job Skill:

Customer Service

https://youtu.be/HeV5HOVw418

Who We Are

The Public Utilities Commissions of Ohio (PUCO) affects nearly every household in Ohio. The PUCO regulates providers of all types of utility services which includes electric and natural gas companies, local and long-distance telephone, water and wastewater, and rail and trucking companies. More recently, the PUCO gained responsibility for facilitating competitive utility choices for Ohio consumers.
To carry out our responsibilities, the PUCO employs a professional staff that includes engineers, economists, attorneys, and safety inspectors. Continually monitoring the activities of utility and transportation companies, the PUCO works to ensure safe and reliable services for all Ohioans.
Our mission is to assure all residential and business consumers access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.

About Business Resources (Docketing)

Docketing manages the agency’s record retention function. In addition, Docketing enters and maintains the Certificate Database used to store company data and populate the Regulatory Company List on the PUCO website.

What You'll Do

• Under general supervision from supervisor, serves as the lead worker in the Administrative Division
• Provide first line of guidance and support to other subordinate staff
• Assist management with day-to-day operational needs and workflow coordination
• Maintains certificate database, processes tariffs, prepares materials for Supreme Court filings, and performs additional duties as assigned
• Identifies and reports potential issues or deficiencies to the supervisor and/or legal staff
• Participates on teams to devise and implement new procedures to enhance electronic tariff filing processes
• Compiles data for production reports and ensures the accuracy and reliability of information providedPlaceholder

Additional Information

Report in location: 180 E Broad Street , Columbus OH 43215

Why Work for the State of Ohio:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications:

12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or 9 mos. exp. as Customer Service Assistant 1, 64431.
• Or 6 mos. as Customer Service Assistant 2, 64432.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Customer Service

ADA Statement:

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace:

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.