Certification/Licensure Examiner 2

State of Ohio; Columbus (OH); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Union OCSEA

Job summary

The State Medical Board of Ohio seeks an applicant with excellent customer service to support licensure and renewal processes. You will work with the licensure team handling license verifications, applications, and investigatory procedures in a fast-paced call center environment.

Primary duties include responding to inquiries, updating licensee information, processing complaints, and providing clerical support across departments to ensure timely service delivery.

Qualifications

• 12 mos. trg. or 12 mos. exp. in reviewing applicants' eligibility to take examinations, test administration & scoring & compiling statistics concerning test results.
• Or 2 yrs. trg. or 2 yrs. exp. in clerical/secretarial or other administrative support position involving public contact & preparation of correspondence & reports.
• Or 12 mos. exp. as Certification/Licensure Examiner 1, 16841.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Responsibilities

• Responds to licensure & renewal inquiries & requests for information that require in-depth knowledge of applicable laws, rules, policies & procedures & independently determines appropriate action for resolution or referral.
• Explains licensure statuses, rules, requirements, procedures & Board policies in response to customer inquiries.
• Responds to inquiries from the public & licensees regarding licensure, renewal & CME.
• Assists with updating licensee information, processes requests for license verifications & duplicate wall certificates.
• Provides clerical support and cross-department coverage as needed.
• Performs multidisciplinary cross coverage as needed.

Skills

Customer service

Clerical & Data Entry

Job description

Organization: Medical Board

Agency Contact Name and Information: [e-mail]

Work Location: 30 East Broad Street, 3rd Floor, Columbus, Ohio, 43215, United States

Compensation: PR 28 - $23.65 (Step 1)

Schedule: Permanent - Full Time

Work Hours: 8:00 am - 5:00 pm

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Clerical & Data Entry

Who We Are

The State Medical Board of Ohio issues licenses and oversees the practice of allopathic physicians (MD), osteopathic physicians (DO), podiatric physicians (DPM), massage therapists (LMT), and various other allied health care professionals under the authority of the Medical Practices Act, Chapter 4731, Ohio Revised Code (ORC). The Medical Board continues to regulate naprapaths and mechanotherapists licensed by the Board before March 1992.

The Medical Board also regulates Physician Assistants, ORC Chapter 4730, Dietitians, ORC Chapter 4759, Anesthesiologist Assistants, ORC Chapter 4760, Respiratory Care Professionals, ORC Chapter 4761, Acupuncture, ORC Chapter 4762, ORC, Radiologist Assistants, ORC Chapter 4774, and Genetic Counselors, ORC Chapter 4778.

The Medical Board’s regulatory responsibilities include investigating complaints against applicants and licensees and taking disciplinary action against those who violate the public health and safety standards set by the General Assembly and the Medical Board.

Our Mission

The State Medical Board of Ohio’s mission is to protect and enhance the safety of the public through effective medical regulation.

To find out more about the State Medical Board of Ohio click here.

What You’ll Do

We are seeking an applicant with excellent customer service skills to independently collaborate with our licensure team, assisting with licensure and renewal applications, license verifications, complaint filings, and investigatory procedures. The ideal candidate will work closely with both internal staff and external customers in a fast-paced call center environment, ensuring efficient and effective service delivery.

Job duties include, but are not limited to:

• Responds to licensure & renewal inquiries & requests for information that require in-depth knowledge of applicable laws, rules, policies & procedures & independently determines appropriate action for resolution or referral.
• Explains licensure statuses, rules, requirements, procedures & Board policies in response to customer inquiries, customer needs & answers questions regarding licensure status, process, system issues, password & logon resets & related inquiries.
• Responds to inquiries from the public & licensees regarding licensure, renewal & Continuing Medical Education (CME).
• Assists with updating licensee information, processes requests for license verifications & duplicate wall certificates.
• Commits to satisfying internal & external customers by responding to requests in a timely manner, proactively identifies customer needs & referrals.
• Responds to inquiries regarding the Boards complaint filing & investigatory procedures.
• Processes complaints against licensees received via public website, email, mail, telephone hotline, the Federation of State Medical Boards (FSMB), & other sources.
• Refers complaints to appropriate department or staff members, refers non-jurisdictional complaints to other regulatory agencies as applicable.
• During peak licensure periods, independently examines & reviews incoming applications, credentials, renewal applications, reinstatement & restoration applications for physicians & other professions regulated by the Board.
• Provides clerical support.
• Works across departments & performs multidisciplinary cross coverage as needed.

Additional Information

Pay Rates: Unless required by legislation or union contract, candidates can expect to be paid at the lowest rate in the salary range (Step 1).

Background Check: The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Status of Application: You can check the status of your application online by signing into your profile.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems such as OPERS, STRS, SERS, and HPRS & Optional Deferred Compensation Ohio Deferred Compensation

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

• 12 mos. trg. or 12 mos. exp. in reviewing applicants' eligibility to take examinations, test administration & scoring & compiling statistics concerning test results 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.
• -Or 2 yrs. trg. or 2 yrs. exp. in clerical/secretarial or other administrative support position involving public contact & preparation of correspondence & reports 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.
• -Or 12 mos. exp. as Certification/ Licensure Examiner 1, 16841.
• -Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Clerical & Data Entry

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.