Public Benefits Receptionist & Data Clerk

Montgomery County; Kentucky; On-site; USD 28,000 - 40,000; Full time

Job summary

Montgomery County in Kentucky seeks a receptionist/clerical support. Under supervision, you interview applicants for public assistance, determine eligibility, and refer to the right unit.

You will perform clerical tasks, input and retrieve data, and support call center operations while assisting clients in person with online case information and benefits. High school diploma or equivalent plus 3 months in customer service and 3 months in office practices is required, or a customer service

Qualifications

• High school diploma or equivalent required; customer service experience preferred.
• Certificate program in customer service is acceptable in lieu of experience.
• Experience with data entry, filing, and using databases is a plus.

Responsibilities

• Screen applicants to determine the type of public assistance and schedule appointments.
• Accept documents, scan or enter into agency systems, and maintain case files.
• Answer phones, print documents, prepare reports, and handle mail.
• Assist clients in person with online case information and benefit card services.
• Serve as first point of contact for clients and visitors; provide resource information.
• Support call center operations and route calls to appropriate departments.
• Monitor emails, respond timely, and document referrals in agency systems.
• Track cases and tasks using spreadsheets and state systems.

Skills

Customer service

Data entry

Office administration

Phone handling

Spreadsheet usage

Record keeping

Education

High school diploma or equivalent

Customer service certificate program

Tools

Database systems

Spreadsheet software

Job description

Montgomery County in Kentucky seeks a receptionist/clerical support. Under supervision, you interview applicants for public assistance, determine eligibility, and refer to the right unit.

You will perform clerical tasks, input and retrieve data, and support call center operations while assisting clients in person with online case information and benefits. High school diploma or equivalent plus 3 months in customer service and 3 months in office practices is required, or a customer service