Public Benefits Front Desk Specialist

Montgomery County, OH; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Montgomery County, OH Job and Family Services seeks a receptionist to interview applicants for public assistance and route them to the correct unit. You will perform clerical tasks, enter data, and support call center operations while assisting clients with access to online case information and benefits services.

The role requires a high school diploma or equivalent, plus relevant experience or a customer service certificate. A valid driver's license is required for occasional travel.

Qualifications

• High school diploma or equivalent with 3 months customer service and 3 months office procedures experience, or a customer service certificate.
• Must have three months experience with databases and spreadsheets.
• Must have a valid driver’s license.

Responsibilities

• Interview applicants to determine type of public assistance and refer to the proper unit or team.
• Screen applicants and schedule appointments with the appropriate unit.
• Process documents, scan or enter into agency systems; complete forms and reports.

Skills

Customer service

Phone handling

Data entry

Education

High school diploma

Customer service certificate

Tools

Spreadsheets

Agency databases

Job description

Montgomery County, OH Job and Family Services seeks a receptionist to interview applicants for public assistance and route them to the correct unit. You will perform clerical tasks, enter data, and support call center operations while assisting clients with access to online case information and benefits services.

The role requires a high school diploma or equivalent, plus relevant experience or a customer service certificate. A valid driver's license is required for occasional travel.