Public Assistance Intake & Records Clerk

Montgomery County; Kentucky; On-site; USD 28,000 - 36,000; Full time

Job summary

Montgomery County in Kentucky is seeking a receptionist/clerical support staff to interview applicants for public assistance, determine eligibility, and refer applicants to appropriate personnel. Responsibilities include handling documents, data entry, and assisting clients with online case information and benefit services.

The role involves call center support, appointment scheduling, and cross-referrals to agencies.

Qualifications

• High school diploma or equivalent and three (3) months experience in customer service plus three (3) months experience in office practices and procedures, database use, and spreadsheets, or completion of customer service certificate program.
• Alternative, equivalent evidence of the minimum class requirements.

Responsibilities

• Screen applicants to determine the type of public assistance and schedule appointments with the appropriate unit.
• Provide or accept documents from applicants and scan or enter into agency systems.
• Perform clerical duties including answering phones, printing documents, preparing spreadsheets, handling mail, and preparing reports.
• Assist clients in person with accessing online case information, phone systems, and benefit card service vendors; retrieve and enter client data.

Skills

Customer service

Office procedures

Data entry

Education

High school diploma or equivalent

Customer service certificate program

Job description

Montgomery County in Kentucky is seeking a receptionist/clerical support staff to interview applicants for public assistance, determine eligibility, and refer applicants to appropriate personnel. Responsibilities include handling documents, data entry, and assisting clients with online case information and benefit services.

The role involves call center support, appointment scheduling, and cross-referrals to agencies.